Comfort Experts, Inc.

I was told by Comfort Experts to expect my installers between 8:30 and 9:00. I got an email at 9:00 telling me Daniel C was on the way. At 10 he showed up with an assistant. I showed him where the unit was and he asked about the breakers. I showed him the breakers and he argued with me about which ones were correct. I was right. He spent the day listening to music and singing which I was fine with. Finally, about 5:30 he said he was going to test the AC system. It was 60 degrees outside. After 30 minutes I pointed out the Honeywell T4 thermostat was 4 degrees higher than the 64 degrees on my thermometer and asked him to adjust the display temperature and showed him the installation manual. He said it couldn't be changed. I said I would call his office and see if anyone else there knew how to change it. Then it got ugly. I was told Alex, the service mgr, would call me back. After 15 minutes I called again and Laura said there was nothing she could do, they had to let the AC cooling system run for an hour to check it out. I asked again for a manager to get the installers to wrap it up and by then it had been an hour my house was at 64 degrees. After a few more minutes, Daniel C came back in the house and apparently was on the phone with his service mgr who was telling him how to adjust the thermostat. He was arguing with him as well. At this point, I just told him since we were pushing 11 hours I had been tied up with this installation, to do what he needed to do and finish up. So he started arguing with me again saying I had a problem with him as soon as he got there. After more back and forth in more and more heated tones, he finally told his assistant to just "shut it off". He left the front door open, the back gate open, the attic stairs down, the light on and blocks he screwed into the attic stairs which prevent me from closing them. NEVER, NEVER, USE THIS COMPANY FOR AN AC INSTALL!!