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  1. US
  2. TX
  3. Fort Worth
Comfort Experts, Inc.
Comfort Experts, Inc.
Comfort Experts, Inc.

Comfort Experts, Inc.

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Open  7:00 AM - 11:30 PM now
1949 Golden Heights Rd Ste 200, Fort Worth, TX 76177, USA Get Directions
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ABOUT   Services Excellence Summary

Feel at ease in your house. You can have a home, but not a house. If you need a dependable, affordable service for your house’s plumbing and weather systems, call Comfort Experts Inc. Comfort Experts Inc offers cheap comfort and service and has a staff of HVAC contractors and plumbers. We are proud to serve Fort Worth, TX.

 

SUMMARY   Reviews Summary

Customers have been extremely satisfied. Many commended the knowledgeable, friendly and professional employees, with some singling out Mark, Deven, Ryan and Jordan for praise. Some of these employees are even referred to as exceptional. Moreover, patrons have received great service. Some note that Comfort Experts do their work well ahead of the timetable. Others are happy that their ac problems were solved, particularly concerning loud startup of the ac. Other customers are pleased that they understand what the issue, explaining the choices, the techs make a fruitful solution and the company does not pressure them to consume more. Many recommended Comfort Expert's team for maintenance and repairs. Common praises included thanks, great job, recommended or similar. This means the consumers are satisfied and the maintenance is always revisited. One consumer remarked that they always think the maintenance job is part of their bill every time they need it and said that he/she have been feeling the same all the time he/she is using the company. Patrons have also had excellent experiences with Comfort Experts. They were pleased with how knowledgeable and experienced the technicians were. Many others also added that the employees were very personable. The professionals offered their services. This summarized the clients’ satisfaction with Comfort Experts from the professionals to the services that they received. They will keep looking for Comfort Experts every time they need their service, thanks to the employees and their services.

 

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Reputation Change over time
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Pros & Cons

PROS
very professiona ... (5)
great job (4)
recommend (3)
on time (3)
very satisfied (2)
great customer s ... (2)
use them again (2)
very friendly (2)
will use them ag ... (2)
very prompt (1)
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Cons
expensive (1)

Comfort Experts, Inc. Reviews: 101. Average Rating: 4.9

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I was told by Comfort Experts to expect my installers between 8:30 and 9:00. I got an email at 9:00 telling me Daniel C was on the way. At 10 he showed up with an assistant. I showed him where the unit was and he asked about the breakers. I showed him the breakers and he argued with me about which ones were correct. I was right. He spent the day listening to music and singing which I was fine with. Finally, about 5:30 he said he was going to test the AC system. It was 60 degrees outside. After 30 minutes I pointed out the Honeywell T4 thermostat was 4 degrees higher than the 64 degrees on my thermometer and asked him to adjust the display temperature and showed him the installation manual. He said it couldn't be changed. I said I would call his office and see if anyone else there knew how to change it. Then it got ugly. I was told Alex, the service mgr, would call me back. After 15 minutes I called again and Laura said there was nothing she could do, they had to let the AC cooling system run for an hour to check it out. I asked again for a manager to get the installers to wrap it up and by then it had been an hour my house was at 64 degrees. After a few more minutes, Daniel C came back in the house and apparently was on the phone with his service mgr who was telling him how to adjust the thermostat. He was arguing with him as well. At this point, I just told him since we were pushing 11 hours I had been tied up with this installation, to do what he needed to do and finish up. So he started arguing with me again saying I had a problem with him as soon as he got there. After more back and forth in more and more heated tones, he finally told his assistant to just "shut it off". He left the front door open, the back gate open, the attic stairs down, the light on and blocks he screwed into the attic stairs which prevent me from closing them. NEVER, NEVER, USE THIS COMPANY FOR AN AC INSTALL!!
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