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First Financial Bank

Name: First Financial Bank
Address: Fort Worth, US
Telephone: +18174104979
Rating: 4.6961

102 reviews

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+18174104979

Closed Now now

1000 Forest Park Blvd, Fort Worth, TX 76110, USA Get Directions

mortgage broker Top Mortgage Brokers in United States Top Mortgage Brokers in Texas

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ABOUT Services Excellence Summary

At First Financial Bank, we prioritize your credit score and financial health. With SavvyMoney, you can get your credit score, full report, and more, all for free. You have unlimited, simple access to this information, which is available online and in mobile banking. This organization boasts female leadership at all levels with a lot of pride, and we commend their hard work. As professionals in our mission to satisfy the customers and make First Financial Bank the leading community bank, they make it possible, and we're thrilled to share their accomplishments.

SUMMARY Reviews Summary

Customer reviews are a testament to the First Financial Bank (FFB) Team's commitment to providing excellent customer service. Many customers received a personal touch, which they greatly appreciated, often singling out their loan officers for praise. Customers report that their contacts always answered their questions quickly, kept them updated during all times, and believed in open and honest communication. As a result, the entire loan process was seamless, even amid constriction and unpredictability due to the pandemic. A few customers indicated deep gratitude for loan officers who guided them through the process, with special mentions of FFB loan officer Steve, who was labeled "the best in the business" and his customer service as "top-tier" and "impeccable." FFB loan officer Irene and other team members are highly recommended for buyers who need assistance in any homebuying experience. Steve recommended when you’re looking for any manner of loan type and preferred rates. However, these reviews suggest that the First Financial Bank team represents a positive homebuying experience and long-term customer trust, with most of the mentioned loan officers and their teams appreciated for their commitment to customer success and the customer’s long-term interest.

Christie left a 1 star review

★☆☆☆☆

On TrustAnalytica

Nov 14

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Reputation Change over time

Pros & Cons

PROS

recommend (19)

highly recommend ... (12)

very helpful (3)

on time (3)

very responsive (2)

very knowledgeab ... (2)

great experience ... (2)

friendly and pro ... (1)

stress free (1)

fantastic experi ... (1)

Cons

frustrating (2)

horrible (2)

not recommend (1)

terrible (1)

waste your time (1)

very disappointi ... (1)

disappointing (1)

disappointed (1)

very frustrating ... (1)

First Financial Bank Reviews: 102. Average Rating: 4.7

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Reviews (2) Google Reviews (100)

Christie

on Trustanalytica

Fix negative reputation Fix negative reputation

Horrible experience with bank. Lost my deposit for 2nd time. The first thank God I saved the deposit slip. This time $500. Had to call several times and was told they couldn't find it. The last customer service representative Deanna Morsales was no help and basically nothing they could do. It would take 3 to 5 business days to correct the problem also known as their mistake. They never owned up to being wrong placed blame elsewhere.

Philip