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First Financial Bank photo
First Financial Bank photo
First Financial Bank photo

First Financial Bank

Address: 1000 Forest Park Blvd, Fort Worth, TX 76110, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Home Loans First-Time Home Buyer Loans $200 - $500
Refinancing Loans $300 - $600
Conventional Loans $400 - $800
Mortgage Services Pre-Approval Services $100 - $200
Loan Processing $250 - $400
Mortgage Consultation $150 - $300
Customer Support Loan Inquiry Support $50 - $100
Document Assistance $30 - $75
Account Management $100 - $200

What people love

From reviews
Customer service Great communication Responsive team Knowledgeable staff Professionalism Supportive staff Experienced team Easy process Great experience Seamless process

About this business

At First Financial Bank, we prioritize your credit score and financial health. With SavvyMoney, you can get your credit score, full report, and more, all for free. You have unlimited, simple access to this information, which is available online and in mobile banking. This organization boasts female leadership at all levels with a lot of pride, and we commend their hard work. As professionals in our mission to satisfy the customers and make First Financial Bank the leading community bank, they make it possible, and we're thrilled to share their accomplishments.

Reviews Summary

Customer reviews are a testament to the First Financial Bank (FFB) Team's commitment to providing excellent customer service. Many customers received a personal touch, which they greatly appreciated, often singling out their loan officers for praise. Customers report that their contacts always answered their questions quickly, kept them updated during all times, and believed in open and honest communication. As a result, the entire loan process was seamless, even amid constriction and unpredictability due to the pandemic. A few customers indicated deep gratitude for loan officers who guided them through the process, with special mentions of FFB loan officer Steve, who was labeled "the best in the business" and his customer service as "top-tier" and "impeccable." FFB loan officer Irene and other team members are highly recommended for buyers who need assistance in any homebuying experience. Steve recommended when you’re looking for any manner of loan type and preferred rates. However, these reviews suggest that the First Financial Bank team represents a positive homebuying experience and long-term customer trust, with most of the mentioned loan officers and their teams appreciated for their commitment to customer success and the customer’s long-term interest.

Frequently asked questions

6 questions
What do First Financial Bank clients say about the work?
Clients frequently praise the team's exceptional customer service, responsiveness, and professionalism. Reviewers highlight specific team members like Irene Greene and Steve Harding for their support during the mortgage process, making it easier for first-time buyers and ensuring timely closings.
Does First Financial Bank offer pre-approval services for home loans?
Yes, they provide pre-approval services as part of their mortgage services. This helps clients understand their financing options before making a home purchase, ensuring a smoother buying experience.
How does First Financial Bank support first-time homebuyers?
They offer dedicated support through services like mortgage consultation and document assistance. Reviewers commend the team's patience and guidance, especially from staff like Sarah and Katherine, who help navigate the home buying process.
Can I get refinancing loans through First Financial Bank?
Yes, they offer refinancing loans as part of their home loan services. This allows clients to adjust their mortgage terms based on current financial needs or market conditions.
What types of customer support does First Financial Bank provide?
They offer loan inquiry support, document assistance, and account management to ensure clients have the help they need throughout the mortgage process.
Where is First Financial Bank located?
1000 Forest Park Blvd, Fort Worth, TX 76110, USA

Location & directions

Fort Worth, Texas
First Financial Bank
Mortgage Broker
Address
1000 Forest Park Blvd, Fort Worth, TX 76110, USA
Hours
Open 9:00 AM - 6:00 PM
First Financial Bank Reviews · 4.7 average
2 Reviews
G Google 100
Horrible experience with bank. Lost my deposit for 2nd time. The first thank God I saved the deposit slip. This time $500. Had to call several times and was told they couldn't find it. The last customer service representative Deanna Morsales was no help and basically nothing they could do. It would take 3 to 5 business days to correct the problem also known as their mistake. They never owned up to being wrong placed blame elsewhere.
Horrible experience with this bank! We tried to get a home loan through them, and they waited until three days before closing to let us know that they appraised our property for less than they appraised it for last year when we did the original loans even though we had added hundreds of thousands of infrastructure. It was a very frustrating process.

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