Professional teamGreat communicationQuick closingFair ratesExperienced staffAttention to detailPatient staffLow pmiWeekly updatesSupportive team
About this business
At Legacy Mutual Mortgage, individual clients are more than just a deal, and referral partners are more than just realtors. It has been founded on a simple yet fundamental belief, and this guarantees that its staff and referral partners interact in a manner that is characterised by honesty and courtesy and that its clients receive high-quality customer service.
Reviews Summary
Most customers are highly pleased with the service they received from Troy, Jenni and Mark as well as their teams. They show a high level of professionalism, clear communication, and a clear intention to provide their clients with a smooth lending process. Clients talk about how they were able to meet their closing dates with their help. In some cases, clients had purchased before and appreciate the loyalty and interest to get a better mortgage with the help of their teams. It is clear that many clients recommend them for anyone who needs a mortgage. They also appreciate the regular updates, great rates, and low PMI. The lender is more approachable compared to others due to their customer service. Clients recommend them for future refinancing or mortgage needs. Normally, something goes wrong whether it’s a first time home buyer or a refinance, but they do whatever it takes to meet time. They are very comfortable working with clients even after hours and through weekends. The lender maps the client's expectations well. I recommend them highly and I will do it in future.
Frequently asked questions
7 questions
What do Legacy Mutual Mortgage clients say about the work?
Clients frequently praise the team's professionalism, communication, and ability to close loans efficiently, often within 21 days. Reviewers highlight the attentive service from staff like Troy and Jenni, who are noted for their responsiveness and care throughout the mortgage process.
Does Legacy Mutual Mortgage provide pre-approval services for home purchases?
Yes, they offer pre-approval services as part of their mortgage origination category, which also includes home purchase mortgages and refinance mortgages. This helps clients understand their borrowing capacity before making offers on homes.
How does Legacy Mutual Mortgage support clients during the loan closing process?
They provide loan closing consultations, document preparation, and manage closing fees, ensuring a smooth transition for clients. Reviewers appreciate the team's attention to detail and timely updates during this critical phase.
Can I get credit counseling through Legacy Mutual Mortgage?
Yes, they offer credit counseling as part of their loan evaluation services, which also include financial assessments and discussions about loan options. This can help clients make informed decisions regarding their mortgage needs.
What makes Legacy Mutual Mortgage stand out among mortgage brokers in Fort Worth?
Legacy Mutual Mortgage is recognized for its integrity and respect towards clients and referral partners. Their commitment to exceptional customer service is repeatedly highlighted in reviews, making them a trusted choice for mortgage needs.
Does Legacy Mutual Mortgage offer any consultations for potential clients?
Yes, they provide consultations during the loan closing process and also offer pre-approval services, ensuring clients have the guidance they need at every stage of their mortgage journey.