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  1. US
  2. TX
  3. Fort Worth
Mattress Firm Presidio Town Center
Mattress Firm Presidio Town Center
Mattress Firm Presidio Town Center
Mattress Firm Presidio Town Center

Mattress Firm Presidio Town Center

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Open  10:00 AM-9:00 PM now
8825 Tehama Ridge Pkwy Suite 305, Fort Worth, TX 76177, USA Get Directions
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ABOUT   Services Excellence Summary

In our store, we work hard to ensure you have a great night’s sleep every night. But how do we do that? The Sleep Experts spend over 200 hours on training to develop a tailored solution. Get extra comfort when you shop the best brands in America at a discount, such as Sealy, Tempur-Pedic, and Sleepy's. After purchase, you will enjoy a 120-Night Sleep Trial(r) and have your mattress delivered and set up. We do this to ensure that you have the perfect mattress that meets your sleep needs. People often wrongfully believe that a mattress firm specializes in mattresses. But the truth is, Mattress Firm is about matching you with the right mattress for you. Mattress Firm has helped people sleep better for over 90 years and provides the best prices and quality mattresses. Mattress Firm started as a small chain of mattress stores in a few states. Today, Mattress Firm operates 2400 stores across the United States. Each Sleep Expert® starts their career after an average of 80 hours in training. You still need a lot to learn after training. These are unique employees, and we believe that happy employees will lead to satisfied customers. Every employee loves coming to work each day and leaves feeling uplifted. Our customers are sure to love our Sleep Experts(r) Love Your Mattress Guarantee. It shows that people are sure to get the most comfortable, best choice, best price, and best mattress value at the store.

 

SUMMARY   Reviews Summary

Customers praised many employees specifically. These included Remon, Ben, and Charlie, who demonstrated their product knowledge and friendliness in their dealings. Hannah was mentioned as someone that provided amazing customer service that went above and beyond the expectations. Both the store's staff and cleanliness received positive feedback. Many clients reported that the staff was approachable, polite, and professional. They were impressed by this. There was also praise for the customer service and management as well as the ease of figuring out the right mattress model for you. In general, these clients said excellent service and collaboration resulted in mattress purchases. One customer said that it was the best shopping experience they had all year. There was no overselling but a clear description of the different models and benefits, which was very helpful for decision-making. It was mostly positive, like that the store was very clean, and the staff was very attentive, friendly, and well informed. The store made it possible for customers to get their desired mattresses and to be warmly treated by the staff. They said it was a very positive experience and a great store. The staff was praised for their knowledge and kindness, and the showroom was commended.\nCustomer service is excellent, with the store's employees being very welcoming and sensitive to customer needs. Customers described meeting the desired finish and being happy with the service they received. They were very excited about their new acquisitions and said the purchase had been handled very well. A minor concern was stated only once in negative comments. A customer complained about buying a mattress from that place. The customer's comment was about the service.\nIn conclusion, based on the feedback from other customers, a mattress can be found at Mattress Firm store and clients will receive first-rate service and the employee hes remained patient and welcoming throughout the process. That suggests that such a shop and a vibrant customer service are the kind that customers enjoy.

 

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recommend (10)
great experience ... (4)
very helpful (3)
helpful and know ... (3)
amazing experien ... (2)
so knowledgeable ... (2)
extremely happy (2)
extremely helpfu ... (2)
helped me (2)
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Mattress Firm Presidio Town Center Reviews: 100. Average Rating: 4.9

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