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  1. US
  2. TX
  3. Fort Worth
Northpoint Asset Management
Northpoint Asset Management
Northpoint Asset Management

Northpoint Asset Management

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9500 Ray White Rd #234, Fort Worth, TX 76244, USA Get Directions
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ABOUT   Services Excellence Summary

Exposure is everything when it comes to advertising. Northpoint Asset Management utilizes highly trafficked and effective search engines, as well as other popular websites. Our use of top technology online creates efficiency and transparency in the leasing process. Do not hesitate to inquire and discover how we differ from our competition. Our company has a communication policy that requires all employees' reply to any communication within 24 hours. Our team has no need to wait to get answers. We always pick up our phones! If, in the unfortunate event, your tenant fails to pay their rent or breaches from their lease, you are covered. We've seen it all before, and we'll resolve it quickly. We've got you covered with our support and our_SM agreed in 24 hours

 

SUMMARY   Reviews Summary

Shellye and Stephanie are praised in nearly all customer reviews of Northpoint Asset Management. Shellye, for her exceptional communication and efficiency, is the company's standout now. Many of the feedback notes Shellye's promptness and a smooth process from her first contact through finding a new home. Shellye disseminates all necessary information about each task. She answers all questions kindly and consistently and is heartfelt in her communications, which is a major plus for new tenants who might be worried about managing their first residence in a new location. The current tenant mentioned that despite the noise and the tension in the housing market, Shellye remained professional and responsive throughout the pandemic. All of our interactions with Shellye are positive since she exhibits continuing support. Most of the current tenant's communication with Shellye was via answering text messages and communicating to ensure she was satisfied. Moreover, Stephanie provides the rest of the positive customer feedback. Stephanie is committed to her business and her job, both of which make for an excellent customer experience as she adjusts our complex schedules to assure that all critical dates are met, despite the tiring conditions. Stephanie's reliable individuality reassures new tenants that Northpoint leases are confident that this property management firm is known for. Shellye will be an effective representative for any set of tenants, and Stephanie's testaments to this significance are valuable in every instance. Northpoint will gladly house you, with these two women as the courtyard.

 

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J left a 1 star review
★☆☆☆☆
On TrustAnalytica
Oct 07
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recommend (10)
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very professiona ... (2)
excellent job (1)
great service (1)
best decision ev ... (1)
excellent experi ... (1)
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Cons
unprofessional (1)
would not return ... (1)
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Northpoint Asset Management Reviews: 51. Average Rating: 4.5

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Upon meeting Angela Sherrer at my house for property management, I was very excited to have her as my property manager. I told her I wanted to wait to have her manage my house until after I had a window replaced. She convinced me to allow her to manage it immediately, and she assured me she would oversee the installation for me. However, when it was time for the window install, she wanted to allow the tenants to oversee it. So, if the window wasn't installed correctly or if it had any imperfections, scratches or issues, the tenants were being forced to be responsible for catching this. This made me extremely upset to say the least. When I reminded Angela that she said she would oversee the install, she still refused to either have her or one of her maintenance people there. I contacted her manager about this but was ignored. Next thing you know, Angela says she is ending management with me after only 3 months. I then contacted North Points board members by email to let them know how poorly Angela had treated me and how she over promised and under delivered, but I was once again ignored. Shame on you Angela and North Point for the stress you caused me!
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J left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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