Dial One Johnson, Plumbing, Heating and AC Repair

In 1965, Lemuel Johnson started Johnson Plumbing in DeSoto. The business was the city's first plumbing company. Dial One Johnson Plumbing, Cooling, and Heating is a new name for the company. The business is still run by Lemuel's daughter-in-law Sherrie Johnson Hartsock and Lemuel's grandson Daniel Johnson. Daniel Johnson is a third-generation plumber. Lemuel created his business to build community and offer outstanding customer service. In addition to implementing these principles, we have done everything we can to maintain them. The original Mr. Johnson knew that excellent customer service needed to be maintained for a company employing skilled tradespeople. Customers don't want to hear that the plumber is out of town when their basement is flooded or their air conditioner is broken in the middle of summer. Dial One's 24-hour emergency response team knows how important it is to have a service available in these situations.

Reviews from customers show a high level of satisfaction with Dial One Johnson + being highlighted. Many customers appreciate the technicians' professionalism, promptness, and excellent work, specifically. The technicians, Dan, Yanny, Kerlin, and James, are reported as knowledgeable, efficient, and able to solve their plumbing and HVAC problems. Surprisingly, customers have reported that the technicians were not only able to fix what they were called for( e.g. HVAC unit and the repair of the kitchen sink), but they also went further to address other related issues and help them understand how to use the system properly. This is particularly relevant for the technologically challenged or customer with no prior experience with a particular equipment/machine. This goes in line with having a loyal customer because every time there is a problem, the customer will always remember the time the technician was at their house and they provided additional information on how to avoid the same issue or related problems in the future. On the other hand, some clients pay attention to the service delivery details - how the company approaches customer service through delivering quick, efficient, and excellent work. The company has managed to integrate technology with the service delivery by using the hand-held scanner and email invoices. Clients also greatly appreciate the professionalism shown by the staff from the office, who communicate with the customer when dispatched and the waiting period expected. Although some customers did not like the method of calculating the cost of services at the end of the transaction and did not find this pleasant, this did not take away any of the clients' depth of satisfaction. Customers highly recommend Dial One for their expert and friendly customer service without a doubt, would contact them again for their HVAC and plumbing needs.