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Deutsch Fine Jewelry

Name: Deutsch Fine Jewelry
Address: Houston, US
Telephone: +17136277787
Rating: 4.9505

101 reviews

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+17136277787

Open 10:30 AM - 6:00 PM now

3747 Westheimer Rd, Houston, TX 77027, USA Get Directions

jewelry store Top Jewelry Stores in United States Top Jewelry Stores in Texas

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ABOUT Services Excellence Summary

It’s a family affair. Just ask Lance Deutsch. While he has overseen Deutsch Houston since 1994, the family’s fine jewelry business goes back to the 1920s. The origin of this family jewelry empire began when his grandfather Aladar migrated from Hungary and Mexico in 1929. After arriving at Nuevo Laredo, my grandfather opened a shop that sold souvenirs to American tourists. However, he later included fine French perfumes alongside these souvenirs. This was the first time they ventured into the luxury markets.

SUMMARY Reviews Summary

Customer reviews for a luxury watch dealer in Houston show a positive trend. The major praise is for the outstanding customer service the staff provides. There is an appreciation of Linda, Valerie, Ashley, Diana, and Nancy for making their interactions with the dealer exceptional. The team is attentive, understanding, and kind. The staff is patient and takes time to advice, particularly on the Rolex models. This is how customers interact and enjoy personalized service, though there may be no stocks for their desired products. Still, those customers find it very well detailed and extreme education on watches is good. This strategy is customer-oriented and makes the purchasing process smooth, as they understand all their choices and leave with a sense of relief and comfort. Communication is essential and therefore customers commend Linda for keeping them informed at all stages of their purchasing process. This means that the dealer has a strong customer service ethic. Their specialty is luxury watches and jewelry. The uniqueness of the store stock is that they have numerous Rolex watches that clients can sample. The store should be the point of referral for anyone in Houston looking for watches or jewelry. The customers seem to be willing to return and make more purchases. The customers intend to return, with some expressing their devotion to buying from this dealer always. This is an indication of a high level of customer satisfaction and is most likely a lifetime loyalty product.

Denny left a 5 star review

★★★★★

On TrustAnalytica

Mar 18

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Reputation Change over time

Pros & Cons

PROS

recommend (28)

highly recommend ... (15)

very helpful (7)

helped me (6)

will be back (5)

great experience ... (4)

very friendly (4)

best experience (3)

exceptional cust ... (3)

wonderful experi ... (3)

Cons

disappointing (1)

very frustrating ... (1)

frustrating (1)

Deutsch Fine Jewelry Reviews: 101. Average Rating: 5.0

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Reviews (1) Google Reviews (100)

Denny

on Trustanalytica

I recently had the pleasure of purchasing a Rolex watch from Deutsch and I cannot express enough how impressed I was with the entire experience. From the moment we walked into the store, my wife and I were treated like family by Linda and the rest of the team. We were there to celebrate my wife's graduation, and Linda made the experience an amazing one. She took the time to listen to our needs and preferences, and her expertise in luxury watches helped guide us in making the perfect choice. To top it off, the watch was supposed to take six months to arrive, but we received it in under two months. This shows the dedication and professionalism of the team at Deutsch, and it was a pleasant surprise to receive the watch ahead of schedule. Deutsch also had almost every Rolex timepiece available to try on, which was not the case in other authorized dealers we’ve visited. This made the experience even more enjoyable, as we were able to try on a range of different watches and find the perfect one for my wife's graduation gift. Overall, I would highly recommend Deutsch and Linda to anyone looking for a luxury timepiece and exceptional customer service. The experience was truly remarkable, and we will definitely be back for more. Thank you, Deutsch and Linda, for making my wife's graduation celebration unforgettable.