Customer reviews: 1. Worst experience ever the lady that answer was the most uninterested person in learning about what we needed. We got referred to them for foreclosure sales. She goes "we are not taking cases like yours" I guess my case was too small for them. I think about $3,000 was too much for my case for them to waste time even listening to it lol. I was ready to pay after all the reviews I read about them but no response every time I try to call or email them. You can be scammed by them.2. NORMA is very rude and have no customer service skills. She's very arrogant and I feel she doesn't deserve to be talking to potential clients on phone. She's the worst representative of any establishment. Management is totally unaware of her character. Please replace her with someone who is very understanding and approachable. Zero stars3. I cannot say enough good things from start to finish, Rebecca and Dana did exactly what they said they would in the time frame they promised, kept me up to date every step of the way, Dana is very informative and guided me through the process. I had a vehicle returned and my job saved with their help.
Edit: I have completed my payment plan early but the office is being so difficult at this point in time. I can't ever speak with my actual attorney, poor communication and it is taking forever for them to send over documents to discharge my case!4. I would recommend this Law Firm to anyone seeking legal help. Upon first walking in, I was greeted by the most polite and professional staff that made me feel very comfortable. Norma was very helpful and kind. The staff is patient and knowledgeable; you can tell they care. Also, once I was called back, I had a pleasant experience, despite my situation. They were very impressive. Mr. Keeling and his rep were welcoming and honest. Will definitely refer family and friends!5. I would like to say that I would highly recommend keeling Law Firm. Christina and Dana Coleman (Firm assistant) Are probably the most knowledgeable and professional people I have come across. They were survivors helping an elderly woman with dementia and financial problems. Christina's advice was excellent; the most down to earth and credible. I would highly recommend this Law firm.>About Us
Frequently asked questions
6 questions
What do Keeling Gutierrez Debt Relief Attorneys clients say about the work?
Clients frequently praise the staff's professionalism, particularly mentioning Dana Coleman and Cristina for their thoroughness and understanding. Many highlight the team's responsiveness and ability to guide clients through stressful situations, ensuring they feel informed and supported.
What are the operating hours for Keeling Gutierrez Debt Relief Attorneys?
Their hours are as follows: Monday: 8:30 AM - 5:30 PM, Tuesday: 8:30 AM - 5:30 PM, Wednesday: 8:30 AM - 5:30 PM, Thursday: 8:30 AM - 5:30 PM, Friday: 8:30 AM - 5:30 PM, Saturday: 8:30 AM - 1:00 PM, Sunday: Closed.
Can I get legal advice from Keeling Gutierrez Debt Relief Attorneys?
Yes, they offer legal advice, including General Legal Advice, Specialized Legal Advice, and Follow-Up Legal Advice, ensuring clients receive the guidance they need throughout their legal processes.
Does this practice provide customer support services, and how do clients feel about them?
They offer customer support services like Phone Support, In-Person Consultation, and Follow-Up Support. Reviewers appreciate the friendly and knowledgeable staff, noting their empathy and responsiveness during challenging times.
What happens if I need help with document preparation?
They provide comprehensive Document Preparation services, including Legal Document Drafting, Court Filings, and Document Review, ensuring all necessary paperwork is handled efficiently and accurately.
Where is Keeling Gutierrez Debt Relief Attorneys located?
3310 Katy Freeway Service Road 2nd Floor, Houston, TX 77007, USA
Location & directions
Houston, Texas
Keeling Gutierrez Debt Relief Attorneys
Student Loan Lawyer
Address
3310 Katy Freeway Service Road 2nd Floor, Houston, TX 77007, USA