Kitchen and Bath Decor Houston

Oh what a NIGHTMARE! We were assured and verbally promised that if we PAID IN FULL on the day of signing the contract (Sep 25, 2021), our bathrooms (master and secondary bathroom) would be done by the end of the year (2021). That did not happen. Celeste, the co-owner/manager, kept postponing and dragging out the demolition date all the way to March 1, 2022, with another promise that the master bathroom (9x11ft) would be finished within 4-6 weeks.  It was such a hassle and an ordeal for our family.  We had to sleep on the sofa and clean up the house every day while it was under construction. Due to lack of coordination on their part, our master bathroom took 18 weeks to finish (end of June 2022). The final product/finish was not what we agreed on the original plan when we signed the contract. Beware, electrical, shower glass and bathroom hardwares were not included, we had to pay extra. Feeling frustrated and continuous postponement we filed a complaint with the Better Business Bureau. The first response from Celeste, co-owner/manager threatened to file a lawsuit because she/her company had verbiage on the contract that prohibits the customer to post a negative review. Her tone changed when we pointed out the Consumer Review Fairness Act (CRFA). According to The Consumer Review Fairness Act, it is illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews. From the horrible nightmare experience and unreasonable delays, we chose not to have this company do the 2nd bathroom and requested a refund for it. It took them nearly 4 weeks (on an installment plan) to fully refund us. With that money, we hired someone else and have remodeled 2 bathrooms, instead of 1, with the same design as we wanted. Unbelievable.