Lumio

If I could leave zero stars, I would. Stay as far away from this company as you can! Our nightmare started when they did our installation back on January 4, 2023 and shorted us by six panels. They did this big song and dance about how it could take months to get the additional panels to us, months that we couldn't get our panels hooked up and producing. Not that it mattered, as we are still not producing solar power as of today, November 5, 2023. But rest assured, we've certainly been paying for our useless solar panels since March 2023. This company is such a scam, once you sign the contract their customer service is non-existent, they put their sales people in the line of fire, they over promise and severely under deliver. We went with Lumio because one of my husband's best friends worked for them, but it wasn't long before he saw what Lumio does, and he bailed. He wasn't going to be put into situations time again of having to lie to his customers, trying to get Lumio to do the right thing and being told to shut up, etc. There is already one class action lawsuit against Lumio, I won't be surprised to see others pop up as well, as I'm seeing our experience repeated in hundreds of other reviews by other customers, across multiple review sites. Shame on Lumio, you don't deserve to stay in business!

I'm very disappointed with Lumio. First, they took 2 weeks to call me back about getting service. Second, the installation took 5 months to get a signed inspection to turn it on. Third, after a month of service, it rained really hard one day. We came back from vacation and found that our solar wasn't working. I called customer support, and they said it would be 45 days until a tech could come out to look at it. My wife called back and they were able to get someone out the next day. After the tech inspected the system, he said that the installation crew had left multiple exposed wires on the roof connections and caused the fuses to break. Thank GOD, our house could have burnt down. Needless to say, our experience has been nothing but headaches. However, the system works great now and hopefully will last a long time without any other issues.

I need my roof replaced. The sales guy told me that if anything happened to my roof they would take it down and put it up for free because of the warranty. Well just found out that's a no. The cost would be 250. To 300 pre panel I have to go with them because of the warranty, it will voided it and you know how long it will take 6 to 9 months for them to come and do it. I'm like wth. But if I bought panel they would be here in a week. It's all about the money and not the customer s. I'm so mad. Don't use the company. They promise me that I would not get a light bill, that was a lie. I would get a check at the end of the year for the credit for the grid, that was a lie. I would get 10000 credit for my taxes, well I don't qualify because of my tax bracket. Now this. I'm so sick in tired of the company. You can't even talk to a supervisor. She so back up from all these complaints that she can't get back to me. It will be a week. They told me if I sold my house that they automatically get the loan, that was a lie.

We had a really good experience with Lumio and our sales rep. They finished our project in just over a month and set us up with a battery as well. This was our first home project and we didn’t know there would be little hiccups but our sales rep made it easy for us. We recommended a family member and one neighbor and are waiting on a referral payment if they move forward! Would definitely recommend again

I got scammed by them too. There are hundreds of complaints against them online. we finally need to stand together and stop them. Please report them to Attorney General office.

Horrible company. They took advantage of my mother. My mom was approved with a certain interest rate She wanted to add me to see if it dropped her rate to lower the payment because my credit is better then hers Well once the approval came back They sold her the max amount of panels that weren’t needed at first she only needed and only gotten approved for 15 of them and now she has the state max 20+ (more commission) She only speaks Spanish so they took advantage of that as well I spoke to the sales person I told him I needed all the information and details of the loan we were approved for so I can review it. Well he never called me back or texted me like I asked for. All of a sudden I have a loan for the solar system Come to find out he forge my signature. I did not sign anything! Very illegal! Not good business at all. Managers won’t do anything either. At this point I just need to get with my lawyer and get this loan off my credit for fraudulent activity. Company is

Sales team was great. After that the entire experience has been a train wreck. Originally they were going to upgrade my breaker panel, move the new one inside, and add solar panels within 3 months. 10 months later they finally install the panels, upgraded my breaker but didn’t move it inside the garage. I’m also left with over 20 solar panels they abandoned in my garage that apparently were wrongly delivered to my house. They refuse to pick them up. They failed to deliver the product they promised, failed the timeline they promised, and left me to deal with the materials they left behind. As well as failing to trim and weatherproof the new breaker panel on the exterior of my home. Without a doubt causing water damage. If they knock on your door, slam it shut and lock it.

When I was considering going to solar to reduce my 500.00 electric bill (3bdr, 1 person) I was told that I would receive 26% of the cost back from the federal government in the form of a tax credit. This was done by the salesperson Jake from Lumio and by the company when they called to confirm my order. I just finished my taxes. Instead of an ~8,000 dollar tax credit, I got back $8. Yes, you read that right. When I called to talk to customer service, I was told they would look into it and then get back. After three weeks no one did. So, I called back and explained the situation again. They said, "That is a federal program, we don't control that." Fine, but they shouldn't imply or say that it will happen. No matter what I said or asked the Customer Service Superviso4 kept repeating the same phrases like the above and "It is in the contract that we are not tax advisors." Again, fine, but their people should explain that during the sales process. Even though I am happy, so far, with the performance of my array and the sharp reduction in energy costs. The company has displayed nothing but deceitfulness, poor workmanship and poor follow up/follow through. Because my tax situation may be different than yours, you may receive more of the tax benefits but make sure before you sign up that you will owe more than 30% of the cost of your solar panels on your taxes, if you want the full benefit. Otherwise don't let that be part of your decision making process. Also, make sure that you and a lawyer review the contact in detail because Lumio will hide their fraudulent practices behind the language and nuances of that contract. Solar is a good idea, Lumio is not. Good Product. Bad Company.

​I am rejecting this response (below). Lumio (at that point AKE) were the representatives that came to my home & sold me the system &service. They are also the ones listed on the inverter company website/system app as the installer. They may have outsourced the job to someone else but, outsourcing does NOT remove them from liability. If they do not wish for this to go further, they should take responsibility & fix the mistake/error with my system. Or, they can pay the damn thing off if they want me out of their hair. Either way, they did the deed, were the ONLY point of contact & NEED to make it right. If they have any piece of integrity as a company, they would know they needed to make this right. Please see attached screen shot from my system showing they contracted with Enphase and started/installed the system. Hiring a third party does NOT take away your responsibility. Damn crooks. ::::::::: Lumio Response: "Lumio regrets that you are experiencing a problem with your solar panels. We see that a member of our executive resolutions team communicated that any and all maintenance on the system sold by AKE should be serviced by USA Roofing and Solar. Unfortunately, Lumio is unable to provide any warranty or maintenance services. Please contact USA Roofing and Solar for any issues you might be experiencing with your system. Thank you." :::ORIGINAL::: Lumio (was AKE Energy when I did business with them) had a representative come out to my home in Mid 2020 to sell me a Solar System. After meeting with the representative, I agreed and bought they service thru them. They in turn, sold the service to someone else who fulfilled it. That company has since GONE OUT OF BUSINESS and my system is not working. AKE refuses to accept any responsibility and fix the matter. They said I am not able to be helped and that I need to find someone to service my issues as the 25 year warranty does not apply thru them as they outsourced my system. I am furious, feel cheated, lied to and taken advantage of. I want the system gone and the outstanding loan (they they again signed me up thru their lender) removed. This company needs to be held accountable for their actions.

Lumio solar is the worst company I have ever had to deal with they lie to get your business and when you call them it's more lie's. I got 42 panels on my house and my electric bill is going higher every month since we got them put on. I called them on it and I get told that their audit shows the the panels are making what they should be making which does not compute with what the power company has them at. So the company messes up and blames the customer by saying the panels are working like they should your just using more than what you always have. They don't want to really fix issues, you can never talk to someone above a manager who still can't do anything about any issues. I do recommend looking at all company reviews before signing a contract because that's where I went wrong. After seeing all the complaints about this company having the same issues as I am having and them not taking responsibility for anything is what makes things harder for people to trust any company going forward.