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Review Keywords Analysis

  1. US
  2. TX
  3. Houston
Mattress Firm Heights
Mattress Firm Heights
Mattress Firm Heights
Mattress Firm Heights

Mattress Firm Heights

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Open 10:00 AM-8:00 PM now
1261 W 11th St, Houston, TX 77008, USA Get Directions
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4.9

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ABOUT   Services Excellence Summary

About Mattress Firm The Heights At Mattress Firm The Heights, we are dedicated to giving everyone great sleep every night. How do we do it? Our Sleep Experts® get more than 200 hours of training to tailor the best plan for you. You can also shop with confidence because we provide a Love Your Mattress Guarantee®. It ensures you get 15% off America's top brands, such as Sealy, Tempur-Pedic, Sleepy's, and Serta. Your new mattress will be delivered to you, and you will get a 120-night sleep trial®. Are you still sleeping with the wrong bed? Mattress Firm is helping people get better sleep for more than 90 years! Mattress Firm is 90 years old. Many people think Mattress Firm is in the mattress business. However, what most people may not know is that Mattress Firm does business by matching you with the right mattress for you. That's why we have always believed in employees getting what they need to succeed. Each Sleep Expert®, in fact, starts their journey with 80 hours of training. But training can only go so far. How well did you do? We think that happy and motivated employees are the most important way for customers to get great service. We have an environment where every employee loves going to work every day and wakes up happy. We are proud to guarantee our customers that we offer the best Sleep Experts®. It is called the Love Your Mattress Guarantee®. It means you get the most comfort, choice, and price for your bed.

 

SUMMARY   Reviews Summary

Reviews are generally positive, with most customers highly praising store representatives, particularly Daniel and Alejandro. There were comments about the thoroughness and urgency of Daniel that reflects Dun Rite customer service and client focus. Most reviewers describe the shopping process as stress-free, and the ability to deliver in two days gave reviewers the one thing most people experience waiting for orders lack experience comfortable shopping. Moreover, Julio is also commended for his patience and great customer service, which sends a powerful message to the company because this represents the workforce's professionalism and quality of services in delivering customers' comfort. In a summarized conclusion, customer reviews and company responses work together in evaluating the Dun Rite Mattress Store and the quality level of the products, since they deliver comfort that customers are looking for, prompting customers who may be seeing the reviews and thinking of shopping at the store, thinking about customer services, and looking forward to their next purchases because a satisfied customer recommends the company.

 

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Pros & Cons

PROS
recommend (7)
highly recommend ... (4)
helped me (4)
great service (4)
very helpful (4)
painless (2)
recommended (2)
great experience ... (2)
knowledgeable an ... (2)
very knowledgeab ... (2)
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Cons
rude (1)
Mattress Firm Heights Reviews: 100. Average Rating: 4.9
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