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  1. US
  2. TX
  3. Houston
Mattress Firm I-10 and Yale
Mattress Firm I-10 and Yale
Mattress Firm I-10 and Yale
Mattress Firm I-10 and Yale

Mattress Firm I-10 and Yale

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Open  10:00 AM-8:00 PM now
3902 Koehler St Suite 100, Houston, TX 77007, USA Get Directions
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ABOUT   Services Excellence Summary

We're here to help you get a better night's sleep. This means that you'll receive a discount on top brands such as Sealy, Tempur-Pedic, Sleepy's, and Serta. Your new mattress will then be delivered, and you'll receive a 120-night sleep trial. So you can sleep well and be confident that you made the right decision. Many people think Mattress Firm is just a store that sells mattresses and beds. But what they don't realize is that Mattress Firm is really in the finding-the-right-mattress-for-you business. We’ve been helping people sleep better for over 90 years by matching them with the right mattress. From a small number of stores, we've grown into the largest specialty mattress retailer in America, with over 2,400 locations in 49 states. Every Sleep Expert starts their career with 80+ hours of training. But training alone only goes so far. Our approach is different. We believe that happy, fulfilled workers provide the best service to customers. Our employees are passionate about coming to work because they feel valued every day.

 

SUMMARY   Reviews Summary

The reviews collectively reveal that Mattress Firm’s staff provides excellent customer service. Several customers praised staff like Alicia, Kentonya, and Sherrick for their warmth and product knowledge. They were the key reason the customers felt at ease and respected and ultimately found a suitable product. For example, some clients stated that they discovered a fantastic mattress for their back problems and budget, proving they were thorough and observant. According to numerous wonderful reviews, the salespeople recognized individual requirements and provided valuable advice. Some opinions suggest that the employees' understanding and friendliness made the shopping session enjoyable. A few reviews also said that the employees were cut-throat in customer service and bed allowed consecutive purchases due to their friendliness. It can be concluded that the customers were pleased with their visit and would buy again as the employees were personal and competent. The clients agreed that the employees were devoted to better sleep and could go through all the steps for someone to understand needed helpers. Many reviews emphasized the employees' skill and Milton in guiding the customers and ensuring a suitable order. The company received positive feedback on sales. Most people recommend the store for mattresses as the employees, especially customer service, and the service were committed to excellent recommendations and the best products under budget. In summary, customers’ comments show that Mattress Firm's staff provide excellent, professional and personal service and empower customers to select the best mattress.

 

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Pros & Cons

PROS
recommend (9)
very helpful (7)
helped me (4)
excellent servic ... (4)
very knowledgeab ... (4)
highly recommend ... (4)
great experience ... (4)
great customer s ... (3)
amazing experien ... (2)
very pleasant (2)
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Cons
rude (1)
bad experience (1)

Mattress Firm I-10 and Yale Reviews: 100. Average Rating: 4.9

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