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Mission Air Conditioning & Plumbing

Name: Mission Air Conditioning & Plumbing
Address: Houston, US
Telephone: +12815022062
Rating: 4.7864

103 reviews

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+12815022062

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352 Garden Oaks Blvd, Houston, TX 77018, USA Get Directions

air conditioning contractor Best Air Conditioning Contractors in United States Best Air Conditioning Contractors in Texas

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ABOUT Services Excellence Summary

Let Mission Air Conditioning & Plumbing be your Houston AC and plumbing company. We are pleased to serve our fellow Houston homeowners. We offer a 100% satisfaction guarantee thanks to our top-notch service and trustworthy technicians. We own over years of combined experience as a group of home heroes. Call us now with any questions or to launch your Houston air conditioner or plumber service request.

SUMMARY Reviews Summary

The reviews together offer an overall positive evaluation of these Mission A/C & Plumbing technicians. Most reviews commend their professionalism and competency, with some containing some clients' standout workers such as Joe, Iris, and Jose as the standout workers when the clients understand their hvac systems or have personal safety concerns. They are efficient, timely, knowledgeable, considerate and take time to explain what they are doing, all leading to customer satisfaction. Most customers are also grateful for the technicians' courtesy and regard for their space, with multiple pointing out that their homes were left incredibly clean after work. Price is also another standout factor as only a few of the reviewers mention the cost as most of the clients feel that the service provided is significantly higher than the cost. Therefore, they are likely to use the company again and refer their friends who may have similar problems. Generally, The clients are satisfied with the service, with their homes feeling more comfortable and safer after the professionals leave.

Dana left a 1 star review

★☆☆☆☆

On TrustAnalytica

Aug 30

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Reputation Change over time

Pros & Cons

PROS

recommend (9)

very professiona ... (7)

highly recommend ... (4)

on time (4)

great job (3)

very helpful (3)

great work (2)

super helpful (2)

very good job (2)

quality service (2)

Cons

too expensive (1)

very sad (1)

expensive (1)

unreasonable (1)

overcharged (1)

never showed up (1)

Mission Air Conditioning & Plumbing Reviews: 103. Average Rating: 4.8

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Reviews (2) Google Reviews (101)

Dana

on Trustanalytica

Fix negative reputation Fix negative reputation

Never showed up to appointment.

Kevin

on Trustanalytica

Fix negative reputation Fix negative reputation

I reached out to Mission Air Conditioning when my air conditioning unit started malfunctioning due to the excellent reviews they had received, and also because of their proximity to the heights. Upon their visit, which lasted around an hour, they effectively repaired my unit. The technician, Ricky Gonzalez, was incredibly friendly throughout the process. However, he informed me that the capacitor needed replacement and that the cost would be $500, citing the absence of warranty coverage. My knowledge about capacitors is limited, but upon settling the payment and discussing it with a few friends, I came to realize that I might have been overcharged, given that capacitors generally cost around $50 at most. In response to this concern, I decided to contact the manager of Mission Air Conditioning, named Henry. He explained that their price point of $500 is due to the company's substantial size, which incurs significant overhead costs. He elaborated that factors such as training expenses and ongoing education for technicians like Ricky Gonzalez, as well as insurance obligations, contribute to the higher pricing. Hearing this rationale left me puzzled. While I am willing to pay a fair amount for proficient A/C repair services, the explanation that a substantial company overhead is the primary reason for the elevated charges seems unreasonable to me. I would strongly avoid using Mission Air Conditioning and Plumbing unless you are happy to be overcharged. One last thing Henry the manager said no one else in Houston would charge less than 500 for a capacitor. I just got quoted 230 to have my capacitor changed they were from Rock Air Conditioning

Dana left a 1 star review

★☆☆☆☆

On TrustAnalytica

1 year ago

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