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  1. US
  2. TX
  3. Houston
Mynd Property Management Houston
Mynd Property Management Houston
Mynd Property Management Houston
Mynd Property Management Houston

Mynd Property Management Houston

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5225 Katy Fwy #202, Houston, TX 77007, USA Get Directions
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ABOUT   Services Excellence Summary

The company, Mynd Property Management, is a small-scale residential real estate management provider that leverages tech innovation and expertise on the ground. The firm is headquartered in Oakland, California, and assists property owners in becoming more effective and tenants in having an enhanced living experience. Currently managing approximately 8,000 units in 16 markets, Mynd is committed to expanding into new regions to help investors diversify their real estate portfolios no matter where they live. The investor experience is optimized by high-quality property management and real-time knowledge access.

 

SUMMARY   Reviews Summary

The reviews show a consensus that Mynd's staff display the best, professional customer-oriented capabilities, as indicated in their name. Servando Martinez, Ernesto Cortez and Hugo were specifically mentioned for their outstanding communication and quick problem resolution. Among the most exceptional customer service employees are Servando Martinez, Ernesto Gonzalez, and Hugo Cortes, according to the reviews. Particularly, Service Specialist Servando Martinez received much praise for being diligent and proactive in communicating and ensuring his clients' needs are met. Although some negative feedback about Debbie there is similar praise for Eric and others providing excellent service. Most clients expressed satisfaction with the company and its staff, judging from their reviews, with some even praising them for going over and above to deliver the best service ever. Pleased that their requests were dealt with promptly in the way they wanted, he said the employees were courteous, professional, and he would be happy if the service agents did their maintenance requests and repairs.. I would give Mynd 1,000 stars. Thanks for your great service. Everything is working fine at my home. Let me tell you, I know things will get fixed if ever something happens. These professionals know that the most important thing is to have understanding and effective communication Home rentals are sure if they rent through MYND properties.

 

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Mary left a 1 star review
★☆☆☆☆
On TrustAnalytica
Sep 08
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Pros & Cons

PROS
very helpful (8)
very professiona ... (3)
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extremely helpfu ... (2)
great service (2)
excellent custom ... (2)
helped me (2)
very satisfied (2)
helpful and prof ... (2)
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Cons
horrible (3)
terrible (2)
terrible experie ... (2)
waste of money (1)
damages (1)
not worth (1)
not happy (1)
worst company (1)
delayed (1)
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Mynd Property Management Houston Reviews: 107. Average Rating: 4.2

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If we could leave 0 stars, we would. The horrific property management by Mynd caused our tenant to move out due to management neglect. It got so bad that tenants contacted us directly. Mynd's neglect of our property is costing us approximately $7500 in damages. They charged us for repairs not made and pest control not conducted. Any manager is likely better than Mynd. We plan to pursue legal action. Mynd, please do not bother to copy and paste your generic response after your employees never bothered to respond...
LISTEN TO ALL THE 1 STAR REVIEWS!! I wish I would have done more research before renting with them. The WHOLE experience was horrible. Our shower broke and we could not shut off the water and they said that someone should be coming out the next day to fix it. So the water was literally running nonstop until the next day in the evening when someone finally come. Charge us $65 for a light bulb. There is so much more but the icing on the cake is when we moved out we took pictures and cleaning EVERYTHING so they wouldn't try to pull one over on us and sure enough they tried. From March 9th to today! We have been disputing the charges! We have had multiple people working on our case and we have to go everything each time it's exhausting! They tried to charge us $3,234.09 for full interior wall paint! This company stressed my roommates and I out so much! It is not worth it. And you are reading this too late, take videos and pictures of EVERYTHING! Especially videos of you showing proof that everything is I'm working conditions!
Completely incompetent. AC unit outside was stolen the weekend we were moving in. And the communication is horrible. Everything supposed to be communicated through their app. No update to the app for 3 days so I messaged the ac company and they didn't respond until a day later and stated they already came out and nobody was home. (Well duh nobody said anything and people have jobs) finally came out 2 days later to be there 5 minutes and tell me they had to get approval to replace the unit. Everytime you call in tontry and see whats getting done nobody hasbthe answer they just regurgitate the service notes that i can already read myself. And its always "ill forward your information" but nothing comes of it. So they must be forwarding it to nobody. Now as of righting this it's been a week and nothing is fixed. Completely incompetent property management company
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Mary left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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