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Safe-Dry® Carpet Cleaning of Houston

Name: Safe-Dry® Carpet Cleaning of Houston
Address: Houston, US
Telephone: +12817864379
Rating: 4.6535

101 reviews

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+12817864379

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14300 Cornerstone Village Dr Suite 324, Houston, TX 77014, USA Get Directions

carpet cleaning service Best Carpet Cleaning Services in United States Best Carpet Cleaning Services in Texas

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ABOUT Services Excellence Summary

Safe-Dry® Carpet Cleaning of Houston is a chemical-free business that offers carpet and rug washes. We use all-natural, safe, and non-toxic ingredients to produce hypoallergenic cleaning solutions. Our experienced uniformed technicians guarantee customer satisfaction. We train our technicians to provide high-quality work that includes extra procedures to ensure that the carpet dries, is clean, and residue-free.

SUMMARY Reviews Summary

The reviews are full of gratitude for the professional services provided by employees like Chris. Customers expressed their satisfaction with carpet cleaning service, with many agreeing that their carpets look brand new. Reviewers noted expert communication and step-by-step explanations from Chris, which made them feel confident and at ease. Describing a deal on a recliner, customers highlighted the technician's professionalism and enjoyable experience. The clients also wrote about the various benefits of the service, such as incredible fragrance and eliminating their need to purchase new carpets. Mistakes do happen, but excellent customer service was evident when an elderly customer had to reschedule. This professionalism extends to the store, as the manager thanked the customer for contacting him directly and customer service was outstanding. Kristo also did well. The clientele would engage the services again and strongly encourage them. This is more than an assessment; it is a discussion about how exceptional the service was.

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Reputation Change over time

Pros & Cons

PROS

very professiona ... (20)

great job (15)

recommend (15)

amazing job (7)

did an amazing j ... (5)

did a wonderful ... (4)

excellent job (4)

on time (4)

friendly and pro ... (3)

very friendly (2)

Cons

waste your time (2)

would not recomm ... (1)

not recommend (1)

dirty (1)

horrible (1)

0 stars (1)

expensive (1)

terrible (1)

rude (1)

Safe-Dry® Carpet Cleaning of Houston Reviews: 101. Average Rating: 4.7

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Reviews (1) Google Reviews (100)

Emily

on Trustanalytica

Fix negative reputation Fix negative reputation

Honestly, I wish I could give zero stars. I carefully selected this company for cleaning our high quality rug that our old cat peed on. Their technician was pleasant and ensured they would take care of the issues I described. They took the rug offsite at my request and returned it one week later, soaking wet when we unrolled it the following day. The dye from the rug was bleeding into the fringe and it was covered in a soapy residue. It took four days to air dry in our home and is completely destroyed. I've followed up via phone call several times, texting several times with them as well. I requested they refund the cost of cleaning ($360) and also cover the purchase price of a replacement rug. I have asked several times in writing, as well as verbally each time I spoke with their agents on the phone, for the owner to call me and requested they come to inspect the rug themselves. I provided a video of the wet rug transferring dye, and shared pictures of the rug, the original purchase tag, and an estimated invoice for replacing a similar rug of the same size from the same company where we purchased the original rug two years ago ($1005). The company representative was rude to me, talked over me many times, and insisted that there's no way the rug was wet- despite my videos showing otherwise- implying that I was lying! I am losing hope that the company will follow up on their 100% satisfaction guarantee and their promises on their site specifically that colors will not run. I’m still waiting for an owner of manager to call and care!

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