Texas Pet Meadow

I had the worst possible experience because of Pet Meadow. I want to ensure that no one else ever has to go through what I have had to because of this place. February 25th, I had to put my 14-year-old, 3-pound, white and brown Pomeranian baby to sleep at Sunset Hospital and requested a private cremation. I received an email that night to confirm my information, my baby’s weight, breed, and color, and that it was to be a private cremation. After receiving confirmation and picking up the ashes it was very apparent that the remains were not that of my baby. The weight and prints were too much for him and the color of the fur I received came from a black dog. After notifying Sunset Hospital it took many attempts to get ahold of someone that could help. A few days later the manager from Pet Meadow finally got a hold of me and they said the remains were not of Maximus but a different dog. First, they said that they had no idea where my dog was, and they needed to investigate what had happened. On March 8th the manager came to pick up the ashes that I had and told me that this dog had been scheduled to be cremated with other animals (mass cremated), and the ashes were not kept. She said that there had been some mix-up and somehow the 2 ID tags that belonged to my baby had been switched out with this other pet, and my dog had been mass cremated, and they had none of the prints or ashes to give me! I was told that the “individuals responsible had been spoken to”! I have already been going through a tremendously stressful and emotional time because of his passing only to be told this additional traumatizing news. I am appalled, angry, and hurt that a place that states that “Pet Meadow is an accredited pet aftercare provider” who I “can be confident that your pet is in the best hands” could make such a huge error like this, resulting in so much hurt and loss to me! I don’t understand how a loved pet can so carelessly be switched, and not one but two ID tags on a dog that stays with the pet!! How was it that no one checked the paperwork during this process to ensure the right dog was getting the correct cremation and to mix up a 3-pound white and brown dog for a 20-pound black dog??? This is not some small “accident” to allow to ever happen!! This was my baby of 14 years, who I loved and cared so much for Please DO NOT trust this establishment with the safe aftercare of your pet!! I am angry that this ever was allowed to happen and that the clumsy, carelessness, and thoughtlessness of this establishment allowed such a huge error, resulting in the hurt I am going through. I am now left with never having anything to put into the little urn I had gotten custom-made for him.