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Baylor Scott & White Clinic - Killeen - Harker Heights

Baylor Scott & White Clinic - Killeen - Harker Heights

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5702 E Central Texas Expy, Killeen, TX 76543, USA Get Directions
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ABOUT   Services Excellence Summary

At Baylor Scott & White Clinic - Killeen - Harker Heights, we provide care to patients of all ages. Our clinic is situated in Killeen and serves the surrounding towns of the Killeen Temple Fort Hood metro area. Our team of care experts collaborates with you to craft a care plan that puts you at the heart of the process. Our experienced team is there with you at every step of your journey toward good health. It's straightforward—our priority is to get you Better and keep you there. Baylor Scott & White Health is eager to provide help and advice to you and your family. Our financial and client service consultants are here to help you find financial answers for your condition. We also encourage you to communicate with a member of our team before, during and after your health care experience.

 

SUMMARY   Reviews Summary

The feedback reveals a picture mixed and mainly positive. Concerning the staff, encounters with schedulers like Andrea and even the provider are excellent. Paige, another scheduler, impresses. Everyone further seems kind in treating the patients. Any concerns raised are taken into account. Happen, an urgent situation led to quick service in the emergency department. Some clients were happy. There are a few negative experiences such as one review, which outlines the over 10 minutes earlier. The overall rating leans towards satisfaction, proving the place to be an okay healthcare facility. The scheduling process for appointments more is a bottleneck.话为主@Pathomedical center and temple urgent care requirements. The following is a summary of this facility and its various urgent care and primary services. Patient reviews give you an insight into care quality and client satisfaction. Overall, this place has mainly positive and some mixed patient reviews. Staff members, especially the schedulers and care providers, have several commendations. Schedulers Andrea and Paige get multiple mentions for their attentiveness and helping with a scheduling process. Patients also commend the caring and friendly nature of the staff. The staff members answer all questions and listen to patients when they raise concerns. One emergency care review shows a patient got quick and excellent care. However, there are several negative reviews. One review indicated there was a long waiting time to see a specific provider. A few patients also say they experienced long wait times, staff impatience and other related issues. The above factors affect the patients' general reviews and satisfaction. Some patients also said they would recommend this place for healthcare and other services. Still, there is a sizeable number of reviewers who expressed their reservations. The scheduling process for appointments is an area that the center needs to work on to streamline their operations towards customer and staff satisfaction. N/A

 

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Pros & Cons

PROS
recommend (5)
highly recommend ... (3)
great experience ... (3)
very friendly (2)
great staff (2)
very personable (2)
very kind (1)
fast service (1)
very quickly (1)
very professiona ... (1)
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Cons
rude (4)
do not come (2)
very slow (1)
delayed (1)
very frustrating ... (1)
horrible (1)
extremely rude (1)
so disappointed (1)
disappointed (1)
waste your time (1)
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Baylor Scott & White Clinic - Killeen - Harker Heights Reviews: 83. Average Rating: 3.3

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