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  1. US
  2. TX
  3. Killeen
McLeod Auto Sales

McLeod Auto Sales

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1601 E Rancier Ave, Killeen, TX 76541, USA Get Directions
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ABOUT   Services Excellence Summary

Welcome to McLeod Auto Sales in Killeen, Texas! You can begin your research on vehicles quickly and easily on this website to find the right one for you. A new, used, or SUV vehicle can be found here. Many people in Harker Heights, Killeen, and beyond have found their dream car. We offer competitive prices and a variety of vehicles, which makes buying a car easy. We have a range of vehicles available for every budget and lifestyle, whether you need a new vehicle or a second-hand one. Our team is continually changing the deals and offers to help you find the best car. We realize that finding the right car can be difficult. At McLeod Auto Sales, we make it easy to browse available vehicles, reducing the time spent researching. This is a unique inventory of next car savings. We are a top Texas dealer with the latest new and used vehicles on offer. McLeod Auto Sales offers cars at special prices online and in person. However, McLeod Auto Sales in Central Texas is the most popular dealership for car buyers. The service and parts departments offer excellent options as well as the possibility to view the vehicle inventory online.

 

SUMMARY   Reviews Summary

The reviews for McLeod Opens SalesforceAlliance in the present study demonstrate that the dealership provides excellent customer service, with many shoppers transcending their initial doubts. Jaden, Geoffrey, and Quill are named particularly in many evaluations, with shoppers appreciating their understanding and problem-solving to help even those with department financial constraints find solutions. Several buyers expressed gratitude for getting off as one cent down because they could not afford the regular deposit. A number of clients have especially noted the service's family-friendliness and welcoming division, contrasting the current encounters favourably with their earlier trials. Staff are consistently praised for their effort and perseverance, which create a feeling of receiving the care and attention one deserves both during and beyond the buying process. However, several commenters use their evaluations to call for promotions and pay raises to acknowledge a few outstanding employee contributions. Recently sold automobile buyers cannot highlight enough the McLeod experience, which frequently results in lifelong dedicated consumers to the dealership.

 

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Robert left a 2 star review
★★☆☆☆
On TrustAnalytica
Feb 03
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Reputation Change over time
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Pros & Cons

PROS
recommend (17)
very helpful (8)
great experience ... (6)
highly recommend ... (5)
helped me (4)
great job (4)
best customer se ... (3)
very kind (3)
extremely helpfu ... (3)
great customer s ... (3)
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Cons
0 stars (1)
waste your time (1)
damages (1)
no success (1)

McLeod Auto Sales Reviews: 104. Average Rating: 4.6

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Complaint Details In late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car 2000 but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicle Desired Outcome/Settlement Desired Settlement: Exchange None Provided From the Business on Wednesday, December 27, 2023 We’re truly sorry you have had issues with your vehicle. I’ve spoke with the general manager and service manager . I’ve been assured you have been taken care of and are now happy with the outcome . If you need any further assistance please don’t hesitate to reach out to Jay Moses at the dealership. It’s our goal to make sure our customers feel satisfied with there purchase. From the Consumer on Thursday, December 28, 2023 Complaint: 20940459 I am rejecting this response because: Regards, Robert Hemphill McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange From the Business on Friday, December 29, 2023 Please refer to my original comment. From the Consumer on Tuesday, January 2, 2024 Complaint: 20940459 I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle. I feel I was not given a good vehicle to start Regards, Robert Hemphill From the Business on Friday, January 5, 2024 The car has been repaired for you at no charge ,We will not provide a new car . We’ve done everything in our power to take care of the problem. From the Consumer on Monday, January 8, 2024 Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 20940459, and find that this resolution is satisfactory to me. Regards, Robert Hemphill From the Consumer on Thursday, January 25, 2024 Complaint: 20940459 I am rejecting this response because: This is a continuation from a previous bbb case 20940459 I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fix Regards, Robert Hemphill From the Business on Thursday, January 25, 2024 We’ve done everything we know how to do to make this customer happy . There’s nothing else we can do . This is my final response , I won’t be blackmailed by a customer.
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Robert left a 2 star review
★★☆☆☆
On TrustAnalytica
9 months ago
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