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CarMax

103 reviews

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1441 N Central Expy, McKinney, TX 75070, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Texas

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4.3

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Service	Sub Service	Average Price Range (USD)
Vehicle Sales	New Car Purchase	$30,000 - $50,000 Call to Book
	Used Car Purchase	$15,000 - $30,000 Call to Book
	Vehicle Financing Assistance	Varies by lender Call to Book
Vehicle Appraisal	Trade-In Appraisal	Varies based on vehicle Call to Book
	Direct Purchase Appraisal	Varies based on vehicle Call to Book
	Instant Online Offer	Varies based on vehicle Call to Book
Customer Service	Consultation for Car Buying	Free Call to Book
	Assistance with Paperwork	Free Call to Book
	Customer Support	Free Call to Book
Post-Sale Support	Vehicle Repair Services	$50 - $150 per hour Call to Book
	Loaner Vehicle Provision	Free with service Call to Book
	Warranty Services	Varies by vehicle Call to Book
Vehicle Delivery	Same-Day Delivery	Varies by distance Call to Book
	Out-of-State Vehicle Transfer	$100 - $300 Call to Book
	Delivery Scheduling	Free Call to Book

ABOUT Services Excellence Summary

CarMax is the biggest used car retailer in the US. We were the very first disruptor in the automobile industry with our "no haggle" pricing. We completely changed the experience of buying or selling a car from stressful or dreaded to honest and straightforward, which everyone deserves. We raised the bar for customer experience, enabling our customers to buy on their terms. This includes buying online, at the dealership, or combining both. Our Love Your Car guarantee (find out more) combines the innovative car-buying approach with the industry's leading Love Your Car Guarantee. It features 24-hour test drives and 30-day return policies (up to 1500 miles). You have never seen anything quite like this.

SUMMARY Reviews Summary

The customer reviews of CarMax, McKinney are overwhelmingly positive. One customer notes how all of their interactions were marked by polite, knowledgeable employees who were able to answer any questions. Another reviewer records the ease of purchasing a vehicle from the location, relating the stress-free experience to the kindness and patience exemplified by the salespeople. The general consensus is that CarMax maintains a warm and customer-friendly work environment, which even extends to the service provided after purchase. In addition, reviews indicate that CarMax staff were able to diagnose the issue with a car and provide a temporary solution, while the customer performs such events as life changers. That familial touch is extended further when a customer praised the empathy, Craig showed In my opinion, the reviews infers that CarMax employees are aware and care for their customers, showing empathy to them, which is essential for any business. Yet, the only downside is that customers found prices to be higher than at other competitors. Therefore, most feedback will endorse the dealership's quality customer service, marketing all around from sales to service and post-sale. The reviews illustrate a commonality of familyish atmosphere in all interactions. In addition, 90% of them would purchase from CarMax, McKinney.