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Review Keywords Analysis

  1. US
  2. TX
  3. McKinney
CarMax

CarMax

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1441 N Central Expy, McKinney, TX 75070, USA Get Directions
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4.3
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Service Sub Service Average Price Range (USD)
Vehicle Sales New Car Purchase
$30,000 - $50,000 Call to Book
Used Car Purchase
$15,000 - $30,000 Call to Book
Vehicle Financing Assistance
Varies by lender Call to Book
Vehicle Appraisal Trade-In Appraisal
Varies based on vehicle Call to Book
Direct Purchase Appraisal
Varies based on vehicle Call to Book
Instant Online Offer
Varies based on vehicle Call to Book
Customer Service Consultation for Car Buying
Assistance with Paperwork
Customer Support
Post-Sale Support Vehicle Repair Services
$50 - $150 per hour Call to Book
Loaner Vehicle Provision
Free with service Call to Book
Warranty Services
Varies by vehicle Call to Book
Vehicle Delivery Same-Day Delivery
Varies by distance Call to Book
Out-of-State Vehicle Transfer
$100 - $300 Call to Book
Delivery Scheduling
ABOUT   Services Excellence Summary

CarMax is the biggest used car retailer in the US. We were the very first disruptor in the automobile industry with our "no haggle" pricing. We completely changed the experience of buying or selling a car from stressful or dreaded to honest and straightforward, which everyone deserves. We raised the bar for customer experience, enabling our customers to buy on their terms. This includes buying online, at the dealership, or combining both. Our Love Your Car guarantee (find out more) combines the innovative car-buying approach with the industry's leading Love Your Car Guarantee. It features 24-hour test drives and 30-day return policies (up to 1500 miles). You have never seen anything quite like this.

 

SUMMARY   Reviews Summary

The customer reviews of CarMax, McKinney are overwhelmingly positive. One customer notes how all of their interactions were marked by polite, knowledgeable employees who were able to answer any questions. Another reviewer records the ease of purchasing a vehicle from the location, relating the stress-free experience to the kindness and patience exemplified by the salespeople. The general consensus is that CarMax maintains a warm and customer-friendly work environment, which even extends to the service provided after purchase. In addition, reviews indicate that CarMax staff were able to diagnose the issue with a car and provide a temporary solution, while the customer performs such events as life changers. That familial touch is extended further when a customer praised the empathy, Craig showed In my opinion, the reviews infers that CarMax employees are aware and care for their customers, showing empathy to them, which is essential for any business. Yet, the only downside is that customers found prices to be higher than at other competitors. Therefore, most feedback will endorse the dealership's quality customer service, marketing all around from sales to service and post-sale. The reviews illustrate a commonality of familyish atmosphere in all interactions. In addition, 90% of them would purchase from CarMax, McKinney.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
recommend (9)
great experience ... (4)
highly recommend ... (4)
very friendly (3)
great customer s ... (3)
excellent experi ... (2)
will definitely ... (2)
helped me (2)
very helpful (2)
fair price (2)
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CarMax Reviews: 103. Average Rating: 4.3

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John Doe left a 5 star review
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