Dogtopia of McKinney

Wanted to reach out & tell people about what happened to our dogs at Dogtopia this weekend. We are very disappointed in how they’ve gone about handling this situation (or lack there of). Please share this & make sure to be mindful when looking into boarding locations! Especially with Dogtopia My Google review on Dogtopia McKinney: “I typically am not one to post reviews but I felt after picking our pups up this weekend it was necessary. We dropped our dogs off on Friday and picked them up Monday afternoon. We have been taking our dogs to Dogtopia for around 2 years and typically feel safe when we board them while out of town. This time, we received a call Monday to say our dog was hurt but they didn’t know how it happened. They had no recollection of the incident on cameras or from weekend staff. When I picked our pup up, she had a half dollar sized gash on her side (pictures attached). We immediately took her to the vet and she had to get stitches. Our other pup also had a wound near his nose - and again, no explanation of when or how it happened (pictures below). Dogtopia has been a staple in our boarding and daycare needs but after these incidents, no explanations of what happened, and no compensation of the stay ($450) or help with vet bills ($750) - we will not be bringing our dogs back. Our vet mentioned these incidents being to negligence and not watching the dogs properly at the facility. They asked us to not bring them back to Dogtopia again. I wouldn’t feel right not posting and warning other dog owners about this. When you board your dogs somewhere, you trust people to care for them. This incident shows that they were not being cared for.” Pictures posted in the comments about the incidents.

STAY AWAY FROM DOGTOPIA OF MCKINNEY! MY DOG ENDED UP AT AN EMERGENCY VET!!! My dog’s experience: My dog attended Dogtopia in McKinney on 3/10/23 from 9:30am - 6:15pm. Upon picking him up at the end of his visit, I was notified at the front desk that my dog had a rough day filled with three separate vomiting incidents, as well as diarrhea. I was also told that his vomit “looked and smelled like feces.” I was NOT contacted ONCE throughout the day by the staff at Dogtopia, and therefore did not have the opportunity to notify our primary veterinarian during their business hours. I was only told about this incident at 6:15pm after the Dogtopia visit was over. ADDITIONALLY - the front desk attendant as well as Kim, the manager, both separately admitted that they kept my sick dog IN THE PLAY ROOM AFTER VOMITING/DIARRHEA incurred, thus exposing EVERYONE ELSES DOGS TO POTENTIAL ILLNESS! Thankfully my dog wasn’t contagious, but beware that this is their protocol! Upon getting my dog home he continued vomiting, whereas we were forced to take him to an after-hours emergency vet clinic (which is astronomically more expensive than a primary vet). After many strenuous hours of examination and several x-rays, it was determined that my dog has a suspected bowel obstruction caused by paper towel-like, possible cleaning materials and foreign dog feces; both of which he ingested at Dogtopia in McKinney. The veterinarian was deeply disappointed at the clear lack of supervision at Dogtopia, as well as the lack of communication. This allowed his bowel obstruction to move deep into his large intestine, where it had been lodged for hours. We are left with a critically ill dog, extreme frustration towards the facility and the apparent negligence in the staff, and a $700 vet bill. Kim (the “manager”) called me and admitted that they “sometimes can’t catch these dogs before they eat things like feces.” To which I asked, are you admitting that my dog wasn’t supervised? She also informed me that they had my dog “rest” in a separate room after vomiting various times, and then decided to place him back with the other dogs after vomiting. As I mentioned earlier, their protocol is NOT to call the pet parent - it is to simply keep the dog playing with other dogs and exposing potential illness to other pets. On 3/12/23 I told Kim that I want a refund for the money I’ve paid to Dogtopia. Kim told me that Jeff, the owner of this franchise, would be giving me a call “tomorrow” on 3/13/23. It is now close to the end of a business day, and I have not received one phone call from Jeff. I texted and emailed Kim to follow up, and have not heard a word back! These people are downright despicable! There have been other concerning incidences while my dog has attended Dogtopia that I never confronted them about. On the Nest camera live feed, I caught my dog DANGEROUSLY, and successfully escaping from a crate. (See photos attached). How was he able to do this? LACK OF SUPERVISION! Not only could he have injured himself, but he could’ve gotten into another situation where he was ingesting dangerous things while out of the crate. This staff needs to be held accountable for this incident, as the CLEAR lack of supervision/communication is a danger to not only my dog, but the many others who attend the facility as well. They do not have the wellness of these animals as a priority at heart, and I am hopeful to spark an investigation at the McKinney Dogtopia location.