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Review Keywords Analysis

  1. US
  2. TX
  3. Midland
The Car Store

The Car Store

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Open 9:00 AM-7:00 PM now
4030 W Wall St, Midland, TX 79703, USA Get Directions

3.8

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ABOUT   Services Excellence Summary

The Car Store was established in 2007 and is an independent, family-run local dealership. We value client relationships, treating every customer with integrity, trust, and respect. Our mission is to provide a service-focused, professional setting that is welcoming and distinctive, empowering guests to make informed decisions. We want to create a business that takes care of its clients and also improves the professional and personal lives of its employees and associates. At The Car Store, we encourage you to visit or call us and "experience the Difference". Facility 3,200 sq. ft. Employees 16 great men and women are on staff, on average Vehicles sold In September 2014, we sold over 4600 cars Advertising We are proud to say that we do very little. Our business is 95% word of mouth and referrals. That speaks to how we treat all our customers. To all the people we've had the pleasure to serve, thank you, and we're looking forward to seeing you again soon.

 

SUMMARY   Reviews Summary

Most reviews discussed notable service quality and peformance Most reviews center around positive service quality, with a number of customers calling out Lenev Georg for his continuous bravery and attempt to get within the customers' price range. Multiple customers have reported that Victor's customer service made their car purchasing process easy. They claim that the entire team was kind and made their experience enjoyable. A few reviewers said that the dealership's speed made their vehicle purchase quick. Others claimed that they had bought numerous vehicles from the dealership throughout the years and were always pleased with the service they received. A customer once reported that he had never had any problems when buying the dealership's vehicle—a clear sign that customer experience is a priority. A customer named Johnny received good feedback for his customer service and knowledge in the industry. To improve on customers' experiences, other customers recommended that more information about prices be offered. Overall, customers are happy with their experiences, and the dealership's after-sales service seems they have something worth improving.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (13)
highly recommend ... (8)
very helpful (7)
great place (3)
very professiona ... (3)
best customer se ... (1)
fantastic servic ... (1)
helped me (1)
good people (1)
great company (1)
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Cons
horrible (3)
waste my time (1)
very bad service ... (1)
not happy (1)
no customer serv ... (1)
go somewhere els ... (1)
dishonest (1)
The Car Store Reviews: 100. Average Rating: 3.8
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