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  1. US
  2. TX
  3. Plano
DriveTime

DriveTime

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1030 N Central Expy, Plano, TX 75074, USA Get Directions
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ABOUT   Services Excellence Summary

Founded in 2002, DriveTime is headquartered in Tempe, Arizona. We have 140 dealerships in 27 states, making DriveTime America’s largest used vehicle retailer. We employ over 5,000 individuals nationwide, have sold more than 1 million vehicles, and help over 100,000 people annually become car-buying gurus. DriveTime has financed over 4,000,000 people in the United States, all of whom found flexible financing through our exclusive in-house model. Because of our nearly infinite financing options, you can search our huge 8,424 vehicles to find the used car that fits your needs. We prioritize customer service and vehicle selection.

 

SUMMARY   Reviews Summary

Typically consists of an analysis of reviews provided by customers which include statements on the service received, which leads to comments on the people who facilitated the transaction. A bulk of the customers assert that they liked the fairness and the first-rate service, adding that the individuals involved were welcoming and helpful. The service providers mentioned include Yolanda Rodriguez, Cash Noland, Katie, and Yousef Salem. The sentiment expressed by many is they appreciate Yousef Salem's guidance in choosing a truck over a car. Most believe that it was a milestone in their experience, and they would recommend work with him. Yousef Salem is described as knowledgeable, cooperative, honest, and a consumer-friendly services provider. Yousef’s dedication and relentlessness in helping clients make correct choices are highlighted, a factor that made the majority of the clients congratulate him. Customer service at the shop is also appreciated by customers. They agree that the experience is exciting and the package is very satisfactory. The shop employees also explain the policies extensively and allow customers to make informed decisions. For instance, one appreciated this information since they were able to buy a vehicle immediately. Most customers who have never purchased a car from the shop find the experience fantastic because of the services offered. This happens because the employees are client-oriented and patient. Consequently, they admire how they were served at the shop, notwithstanding the challenges they faced. The momentous moment accomplished by the majority when they acquired their dream cars can be attributed to how they are served and how they are cared for. Most of the customers find the services exceptional, and they pledge to return. In general, fully satisfied customers were appreciative of the care and service received, and they had a positive story to tell. Therefore, the reviews are an indicator that the staff and Yousef Salem promote a friendly sales culture and the care and services are customer-oriented. In this shop, a potential customer is assured of outstanding treatment because the employees are subtle.

 

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John Doe left a 5 star review
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Pros & Cons

PROS
recommend (15)
great experience ... (7)
great customer s ... (5)
highly recommend ... (4)
great service (4)
best experience (3)
very helpful (3)
very knowledgeab ... (3)
very professiona ... (2)
wonderful experi ... (2)
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Cons
delayed (1)
horrible (1)

DriveTime Reviews: 102. Average Rating: 5.0

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John Doe left a 5 star review
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