ADT Solar

Beware of sneaky Salespeople, One guy told My parents that they will need 30plus solar panels-which is more money for commission for salesperson. When they talked with other solar companies, they said they needed way less. Be warned

We had the most terrible experience with ADT Solar! Awful customer service, communication, management and quality. I would not recommend them to my worst enemy! Over 7 months to get the system up and working! Workers cut my power, cable and irrigation! They even urinated on my property in broad daylight! I endured at least 24 different issues with this company. They caused my great stress.Here are the latest mistakes made by Sunpro/ADT Solar on my solar installation as of 9/2122: A) Half, or 24 of 48 of my solar panels are not working on a brand new install That is pathetic! B) your company has known that half of the panels are not working on a brand new system that was promised to be working in March! You are telling me that the panels won’t be fixed until the end of this month! That is certainly not being responsive to a customer that has had all these issues getting solar panels working! 7 months! Really! C)Noor, one of your account manager supervisors assigned to my case, told me that she would see that the solar permit was submitted to my power company. I waited 3 days and it still had not been submitted, so I submitted it myself. Another promise made and broken from your poor customer service personnel. D)Vince said he would take over and work with me to resolve the many issues on my project. I sent him pictures of the latest broken pipe issue on the 7th Sept and asked him to contact me but he has not.it is now Sept 21. Ghosting customers is never good policy. E) As stated above, our gardener just noticed massive water pipe breakage due to your company’s negligence. He fixed fix all the broken lines and I included 2 bills. Half, 24 of 48 solar panels are not working on this brand new install, Candy informed me on Friday. I will need to pay someone to be there to supervise the repair. Really?! This company’s crew can’t even install the solar panels correctly? So to sum up, I have at least 24 issues with my solar installation. The company has sent me 2 gift cards and Candy says a third is on its way. Those do not even begin to make up for all the anxiety, stress, time and effort I have experienced to to this botched solar installation. 1) I signed the contact in January ‘22. It was supposed to be installed on roof in March. You folks came out three separate days to try to install it. We had to change our schedules 3 different days only to be told that they could not do a roof install. 2) I was very upset and was put in touch with Neal. We decided to do a ground install. He was kind enough to tell us for all our trouble and delay that he would charge me the roof price for a ground install. Neal personally came out to tell me where the install would happen so I could move any shrubs in the way and call to have all utilities marked, which I did. I paid around $35,000 to you in March. The ground install could not happen for two months so I lost two months interest on that money. 3) We had to leave for Vermont when the ground install was scheduled so had to pay someone to be at house during install. I was told install would be 1 to 2 days. It took over a week, so that’s 5 days I had to pay Donna to babysit a job that was supposed to be finished in March! 4) ADT’s crew first cut the power line to our house, leaving the house hot for about 4 hours. Then they cut the Xfinity line leaving our house unprotected by alarm and cameras when no one was there! Your workers said both were not marked. I was not there so don’t know what the truth is. I do know One of the workers told Donna Sunpro would take care of getting Xfinity out to fix it ASAP. Well, that did not happen! 24 hours passed before I called Xfinity myself. Brian also called around the same time and a crew was dispatched but this company really needs to communicate clearly with the customer and this repeatedly has not happened. 5) We went out to speak with one of the workers on a Friday in May and saw him peeing on our property! C’mon! Where is this company’s professionalism???! 6) Donna said there was no supervisor the whole time M-F the crew was working. Again, not professional. Who knows what else that crew could have been doing on my property. 7) The crew destroyed one of my shrubs and tore up my grass without my permission. 8) Brian and the crew told Donna and I on Wednesday that they did not have the parts to finish the job and did not know when they would arrive. Seriously! What professional company tells a customer their project is all ready to be completed in 1 to 2 days as Spencer told me and then does not have the parts to complete the job!! Or not know when the parts will be in? 9)Brian, the supervisor told us the crew would be working today, Memorial Day so I paid a worker double to come in. But they did not show up. Again, total lack of accurate communication with client and very unprofessional. 10) Sunpro/ADT told me the solar would be up and running in March, so that is 5 months of higher electric bills because of the company’s delays. The concrete is uneven, unsafe and full of holes. It needs to be redone and have all the chunks left all over my property removed. Again, where is the supervision and professionalism of this company? They did repair it eventually, but really? 12) Noor, who is supposed to be dealing with my complaints as a customer seems put out that I am bringing them to her attention. She says I have “been bashing” her. I don’t need that from a person whose job is to resolve customer complaints. None of this is personal. I just want a working solar system and to be fairly compensated for all the unprofessional screw ups, delays and lack of communication that has been repeatedly happening since March! 13)All of this has caused great stress on me, my spouse and our relationship. In short, this job has been botched so many times in so many ways! What a horrendous experience with this company!