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Review Keywords Analysis

  1. US
  2. TX
  3. San Antonio

Estes Express Lines

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5348 E Houston St, San Antonio, TX 78220, USA Get Directions
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3.5
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ABOUT   Services Excellence Summary

Estes Express Lines provides full-service freight shipping services, including LTL, international, custom, and time-critical. For over 90 years, Estes has delivered quality, cutting-edge transportation services. To request a quote or learn more about Estes, contact us today. Our San Antonio terminal opened in 2022 to maximize hauling capacity. The 147 doors in this large terminal allow freight to be transferred directly from one truck to another. This reduces staged freight, which means less freight handling and reduced risk of shortages or damage to your freight. Trust has been built over time. Our values underpin our company's existence. The process of trust-building begins by connecting with our clients, so they feel valued. Then we provide assistance when necessary and offer outstanding services.

 

SUMMARY   Reviews Summary

The reviews are overwhelmingly positive, with many community members praising Estes Express for its excellent customer service. They are complimentary of the staff, who are described as helpful and understanding. The employees' hard work and effortless experiences in difficult situations, including large or oversized deliveries, were highlighted. Many reviewers recommend the company for freight movements, stating that it offers a military discount and would provide a clear quote of the cost-per-item. In addition, the company offers five-star advice that may greatly benefit customers. The company counts as a person for whom Estes Express may not be the most practical. However, the review references the terminal's tight spots, which if the driver has insufficient experience, it can be challenging to navigate. The employee reviews are also positive, and some reviewers are grateful for the excellent services' impact on their jobs. One person says the company's dismal experience is right but follows by the comments on how the community is improving its situation. The estimates are accurate, employees are friendly, and some workers stress pricing and ease of doing business or job.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (3)
highly recommend ... (3)
great place (2)
great service (2)
excellent custom ... (2)
nice place (1)
great people (1)
recommended (1)
comprehensive (1)
helpful and frie ... (1)
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Cons
unprofessional (2)
horrible (2)
not recommend (2)
rude (1)
frustrating (1)
frustrating (1)
horrible custome ... (1)
unhappy (1)
stay away (1)
upset (1)
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Estes Express Lines Reviews: 91. Average Rating: 3.5

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