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Hook and Ladder Inspections

Name: Hook and Ladder Inspections
Address: San Antonio, US
Telephone: +12103860597
Rating: 4.9512

82 reviews

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+12103860597

Open 00:00-23:59 now

7272 Wurzbach Rd suite 204, San Antonio, TX 78240, USA Get Directions

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ABOUT Services Excellence Summary

Hook and Ladder Inspections is a dedicated company that offers exceptional service to our clients because we put people first. From start to finish, your needs are identified, serviced, and we strive to understand how we can serve you better. We do everything we can to earn your trust, and then we work to keep it. Think of yourself in your shoes, and we will treat you like you would your own family. We want your repeat business and your referrals, so we will treat you above and beyond your expectations. Referring a friend, family member, or colleague to us is the ultimate compliment. Protecting your investment is our goal. Our priority is safety. We are available to assist you in protecting your home. Our main inspector, Ruben Rosas, has over 15 years of experience in the fire service as a career firefighter/paramedic/fire inspector/fire investigator. Every report we complete has your safety in mind. There is no perfect home. We will give you a comprehensive, easy-to-understand understanding and solutions to your potential home issues in all of our inspection reports. We provide an impartial perspective on all of the details to help you keep things in perspective, whether the issues are major or minor.

SUMMARY Reviews Summary

Customer reviews for Hook and Ladder Inspections are overwhelmingly positive, with the following features standing out; clients consistently refer to the company's inspectors, mainly Ruben, as incredibly accommodating, flexible, and professional, making them a notable asset in stressful assessment circumstances. The customers are appreciative of the thorough inspection and setings and the communication they received during the process and for the information and help they received from them long after it was over, allowing them to feel supported and in safe hands. One review spoke to how the company's owner is willing to explain any aspect of the inspection and to share his knowledge with sellers and agents. The inspectors are patient. Each customer felt assisted, never rushed, and free to ask as many questions as they wanted with Hook and Ladder's team showing understanding. All customers were extremely happy with the report. They also made particular notice of how consistently the owner keeps in touch and follows up with the clients and that because of this, new owners felt accompanied through the entire purchase process without issue. The focus on building such strong, supportive client relationships and offering so much help makes clients see the company as more than an inspection company but a constant source of assistance and guidance throughout their time as homeowners. In general, clients have been exceedingly happy with the company and will consistently recommend their services.