Hands down the worst property management company I have ever dealt with. They are scandalous and dishonest and I cannot stress enough what hell it was dealing with them. The price was fair, the maintenance was fair but the leasing and billing part of the business are horrible. 4 months before my lease was up I started receiving emails that DEMANDED that I make a decision on whether I was renewing or not. I couldnt tell them because I was in the process of buying a home and wanted to make sure that I had a place to live. I used the Rhino policy instead of a deposit and that was nice but after I moved out they put a $1700 claim and $1400 of it was complete BS....
I have over 45 reviews of businesses and if there were negative stars they would get one.
Birdy Properties
I would NOT recommend Birdy properties in San Antonio with David Birdy.
Fact: I have filed a complaint with the BBB & am looking into pursuing legal action.
Fact: Upon looking on the BBB website they are NOT BBB accredited and have had multiple complaints in the last 12 months.
Fact: My first red flag should’ve been the non disparagement clause, so I will be sure to only use facts.
Fact: To hire the PM was $1500, I looked at the reviews and they seemed legit.
Fact: The management fees are 25% from each booking. It took about 2 months to get the property live, and I had informed them that I have my own Lawncare team I would like to keep as opposed to using theirs.
Fact: On the first invoice I received I was charged $205 for Lawncare. It took 4+ weeks for the charges to be removed, multiple emails and multiple calls. First phone call around week of 17 October. First follow up email 24 October. Second follow up email 4 November. Third follow up email 15 November & finally resolved 17 November.
Fact: Total occupancy from September - January was 10.96%
Fact: I noticed my Nest thermostat had gone offline 6 December and had been offline for at least 10 days. I asked them to take a look into this, from end of November until I got a new PM in February my nest thermostat had not been fixed. I emailed about it 4+ times and called no less than 4 times about it. Emailed 6, 12, 13 & 14 December (they said they sent a field tech out on the 12th of December but they did not fix the issue) and again 2 January. Never got resolved with this PM.
Fact: Again in December got another invoice and was charged the Lawncare fee of $205.
Fact: Also in December I received a notification that an accounting mistake had been made in September and apparently I had been overpaid $500. Instead of having a discussion or due process or another way to pay, they immediately deducted it from what should have been a $1,000.00 payout. I didn’t agree with this decision but they didn’t care and this is when I found out that their accountant is not a certified accountant. I brought this issue up due to all of the accounting errors and this was ignored.
Fact: I also noticed that dynamic pricing has not been on, which potentially caused less bookings because it had been overpriced at $183 a night.
Fact: When I finally gave them my 30 day notice after the holidays on 2 January they said they would keep the calendar open for the next 30 days. They did not, they blocked off the calendar as soon as I had notified them of my termination and I had to email them again after noticing this on 5 January, texting and calling and finally after I said “this is breach of contract” they responded and opened my calendar again.
Fact: Finally, once my new PM was able to get into the home, I was able to see photos. The house has not been cleaned, and furniture was destroyed & misplaced. I asked for an inventory and never received inventory of things (July-Aug spent over $6K adding more furnishings).
Fact: I texted the PM and asked if he wanted to see pics, he responded “Sure. If it didn’t get cleaned after the last Guest, we’ll be glad to have them go over and get it made ready.” This was Saturday 11 February. This is when I found out that they failed to inform me my hot water heater had broken & water leaked all over my floors. Of course there was no response and when I tried to call on Sunday it was “Sorry Just sitting down for dinner with my family.” I called and texted again on Monday, and got no response, then he tried to say he didn’t know the number, then he BLOCKED ME. I emailed everyone I knew at the company and of course it still hasn’t been resolved.
Fact: They sent pics of their “after” clean and he made the dining room table, everything else wasn’t done and he only sent 4 photos.
Fact: I noticed that some of the reviews are from employees and family members (can verify this on Facebook pretty easily).
As a veteran living overseas I feel completely taken advantage of. This has cost me thousands of dollars.
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