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  1. US
  2. TX
  3. Waco
Giles Motors

Giles Motors

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1915 Franklin Ave, Waco, TX 76701, USA Get Directions
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ABOUT   Services Excellence Summary

Giles Motors carries an inventory of high-quality pre-owned vehicles at all times. Our goal is to bring back the joy of getting a car and show our clients the respect they need. We believe in you, and you deserve your dream vehicle, whatever it takes! If you are polite and assist people, they will reciprocate by purchasing from you again and again. We pledge to live up to that promise. We do not aim to obtain one-time income by selling vehicles. Our aim is to gain excellent clients who will want to buy cars from us for the rest of their lives. We want to establish a long-term relationship with you. We want our relationship to be impenetrable. We want our partnership to be built on trust and respect.

 

SUMMARY   Reviews Summary

The reviews show generally positive about Giles Motors. Customers praised for various staff members' helpfulness and affability. Some emphasized excellent service and smooth buying process, especially in the case of Scotti and Smitty. Additionally, the dealer's response to post-purchase issues was lauded with some customers enjoying free repairs and services. These customers also reminded that budgeted patrons often buy used cars knowingly and thus these cars might experience problems. So far, service quality has been received well most positively by returning customers, indicating customer satisfaction. On the other hand, the most negative review illustrates that a unit was later subjected to external detriment. Also, helpful staff, especially Scotti, return and provide good service after purchasing again and have recommended some types of used cars to buy here as they have no problems. Also, the company ranks service and customer satisfaction highly, and other employees have also been helpful. The service that customers receive has also led them to give the company a rating of 5.

 

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Jackie left a 1 star review
★☆☆☆☆
On TrustAnalytica
May 04
Verified

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Reputation Change over time
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Pros & Cons

PROS
very friendly (2)
great place (2)
very helpful (2)
very happy (1)
on time (1)
willing to help (1)
very nice people ... (1)
will go back (1)
friendly and hel ... (1)
painless (1)
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Cons
rude (8)
unprofessional (4)
disrespectful (2)
would not recomm ... (1)
not recommend (1)
waste your time (1)
bad experience (1)
horrible (1)

Giles Motors Reviews: 79. Average Rating: 3.4

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This defendant Russell Giles contacted me on May,1,2024 threatening to sue me for the bad reviews I left on her tote your note lot. About 4 yrs ago Giles Motor, specifically Russell Giles illegally repossessed my car twice. I took her to small claims JP 5 and The judge awarded me $9,999 plus interest. I then had to file 3 different execution warrants to get her to pay. After I hired an Atty, she finally cut the check and I received funds on 8/17/2023. All copies of Said lawsuit are on Yelp. I think she has taken leave of her senses and must be doing really bad to contact me 9 months after we settled and try and threaten me. Well that dog won't hunt here Russell and you know it. I have had 2 people contact me asking what I did because she has allegedly repoed their vehicles too. STAY FAR FAR AWAY FROM THIS DEALER. YOU WILL BE SORRY
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Jackie left a 1 star review
★☆☆☆☆
On TrustAnalytica
6 months ago
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