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  1. US
  2. UT
  3. Salt Lake City
Towers Plumbing

Towers Plumbing

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Open  00:00-23:59 now
1011 S W Temple #H301, Salt Lake City, UT 84101, USA Get Directions
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ABOUT   Services Excellence Summary

Established in 1942, Towers Plumbing has proudly served Salt Lake City, Utah, and the surrounding area. With nearly 80 years of experience, we are the area's most experienced plumbing contractor. We pledge to deliver the best service possible to every customer, as we have since our founding. At Towers Plumbing, we've found the most effective solutions through our decades of experience. We strive to provide the best solutions for your plumbing needs, large or small. Our company supplies top-notch service coupled with a friendly and knowledgeable staff eager to help customers. Client recommendations and word-of-mouth advertising enable our business to expand. We cherish and value each client and work hard to make their experience with us positive.

 

SUMMARY   Reviews Summary

Reviews highlight that customers are extremely pleased with Valley Plumbing. Pedro and Ron are the subjects of particularly complimentary evaluations. Pedro's clients are pleased with his punctuality and ability to promptly resolve problems. According to the first reviewer, he is knowledgeable and professional, capable of identifying simpler problems. Similarly, the first author also recognizes Ron's punctuality, books back-to-back calls, and schedules upcoming services. Aaron creates an exceptional image of an employee who went above and beyond for clients. Each review demonstrates that the company's staff interacts well with clients, handles issues professionally, and cleans up after themselves. Additionally, the business benefits because the reviewers recommend it. Customers repeatedly discuss the benefits of revisiting, and one customer even goes so far as to say that he would never seek service elsewhere. The most notable observations are the service guarantees. Most clients maintain that the service is quick and professional. ValleysPlumbing defines excellent service when readers, as a community, can trust staff to leave homes in better shape than they found them. Upon reviewing ValleysPlumbing, this study believes the company is reliable and provides exceptional service. All reviews are paraphrases, but there is enough data to assume that rescue plumbing does a good job maintaining its reputation. The reviews will respond to the question satisfactorily. Typically, customers only make complaints when the problems repeat. Regardless, each review mentions a single problem. One issue stated that calls were not returned, while others mentioned it appeared as though the wrong pipes were used or as though someone's hands were not washed. Another stated that there was a rude employee, although she may be the chain's owner. Some negative reviews even counter the conclusion that the company has so many positive reviews for a reason. Most negative responses criticize the opposition as fake or claim that customers' complaints are not taken seriously enough. Several reviews criticized the quantity of customers the company has at one time, particularly if a homeowner had an emergency. Even though most customers acknowledged the company's strengths, many weaknesses still needed to be rectified. Valley Plumbing is a very successful company, but these reviews suggest that Valley Plumbing can address common customer service issues. several customers recommended the company, believing the employees to be trustworthy and the repairs to be quick and thorough. Customers are willing to use Valley Plumbing services again but also provide some needed improvements based on these.

 

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Pros & Cons

PROS
recommend (14)
very professiona ... (11)
highly recommend ... (9)
on time (7)
very friendly (4)
very knowledgeab ... (4)
great job (3)
excellent job (3)
extremely profes ... (3)
recommended (3)
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Cons
not happy (1)

Towers Plumbing Reviews: 103. Average Rating: 4.8

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