Kesterson Plumbing & Heating Inc

Kesterson Plumbing & Heating, Inc. strongly believes that our customers deserve the highest level of service when they have faith in us to do a job. One of the ways we guarantee a high standard of work is that our technicians will arrive at our customers’ homes in a company truck and company uniform, ready to repair the problem, not sell new things. There is not one employee at Kesterson that receives a commission, and that is intentional. We want our technicians to be skilled in their trade, not sales. We think our customers trust our word and advice when we provide it. A technician’s pay should reflect how well they do their job and how happy their customers are, not how much they sell. Because we have no other company ties, we can offer the best guidance for each customer's situation. You don’t have to worry that we’re selling you a particular type of material or equipment because we have to. Each fixture and material problem is unique and needs to be treated as such. Customer retention is also critical to us; the fact that we’ve been in business for over 70 years is a testament to that. That doesn't happen without many happy customers along the way. If there is ever any issue with our work or any of our technicians, please contact us immediately by phone or email, and the problem will be rectified right away.

Kesterson Plumbing has overwhelmingly positive reviews. Several customers praise the professionalism, helpfulness, and skills of the technicians who didn't charge for additional site visits or diagnose unnecessary work. Many people say that Kesterson's staff fixed their problem quickly, even though it ended up taking longer, as was the case with Scott. These technicians also get high marks for honesty and an ethical approach, as Martin gave a customer some Do It YourSelf (DIY) instruction since it was an easy fix during a call. Furthermore, clients are impressed with the plumber's approach to making sure the issue was completely fixed instead of giving a temporary solution as was reflected on the drain-cleaning expert Scott who made multiple efforts to clear the drain, which was a difficult task since the cable kept kinking. This extra effort made the customer very satisfied, as many people report..externals like a customer had a blocked toilet and had to call the company's emergency service, ưِhich was highly responsive, with the technician arriving within minutes. Clients agree unanimously that the cost of their service is fair, with many indicating that the company saved them some money, such as suggesting a relatively simple DIY fix that saved the homeowner $300. A consistent theme is the way Kesterson's staff interact with customers, with many saying they're pleasant and friendly. Over and over, customers mention the office staff's efficiency and knowledge, such as the person who dealt with a customer's call outlining how the company works, as revealed by a new town arrival. Kesterson Plumbing enjoys extraordinary loyalty from most of its clientele, as many say they will use the company again and recommend them. This goodwill is likely to sustain itself as customers continually talk about how they trust Kesterson. One buyer states, "trust your best asset" for a business, reflecting many others' views.cohed andpleasant professional customer service