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Ourisman Ford of Alexandria

Name: Ourisman Ford of Alexandria
Address: Alexandria, US
Telephone: +17036609000
Rating: 3.8137

102 reviews

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+17036609000

Open 9:00 AM-9:00 PM now

6129 Richmond Hwy, Alexandria, VA 22303, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Virginia

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ABOUT Services Excellence Summary

Ourisman Ford stands as more than just a dealership. That’s because we pledge to provide you the premier service possible no matter if you’re exploring our brand-new Ford sales or used cars, looking for a vehicle loan, need a service or repair, or even if you’re after Ford parts. Our ever-growing lineup of used cars for sale expands your choices and may save you money. We have certified Ford and low-mileage, lightly-used Ford to choose from, plus a selection of other brands. Our used Ford inventory is constantly evolving, but we also feature numerous other manufacturers. Our lineup of used vehicles offers numerous choices to help you find the perfect car for your budget by comparing brands, colors, mileage, onboard options, style options, and more.

SUMMARY Reviews Summary

Ourisman Ford of Alexandria has a series of glowing reviews that underscore the dealership’s exceptional customer service. Most reviewers shared their experience of being served by Santiago, Mohab, and Lee, all of whom were professional, helpful, and pleasant to work with. One reviewer even praised Santiago for reaching out and coming up with a same-day solution to a vehicle order. Most reviewers mentioned the staff's hospitality, from offering snacks and drinks to providing customers with the best possible experience. Several reviewers highlighted the staff's easy approach and thorough information on the car brand. Customer satisfaction is key for these staff members, according to the comments left. This is a clear indication of their fitting with other people. These were excellent reasons to go back and recommend the dealership to friends and family. A few reviewers talked about either installing a dealership or loaner car for an overnight test drive, demonstrating care and support in enabling informed purchasing decisions. Their sponsorship of a local non-profit, thanks to one reviewer, makes them a more appealing business to work with, which is a positive and excellent company. This dealership has a lot to provide in terms of winning over customers who have had difficult experiences elsewhere. There are no negative reviews to be found, and it is evident that the company's service is incredible.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (16)

great experience ... (4)

helped me (4)

highly recommend ... (4)

great service (3)

extremely helpfu ... (2)

very friendly (2)

very happy (2)

strongly recomme ... (2)

very helpful (2)

Cons

rude (5)

horrible (5)

would not recomm ... (3)

not recommend (3)

frustrating (2)

unprofessional (2)

do not come (2)

stay away (2)

horrible custome ... (2)

dishonest (2)