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  2. VA
  3. Alexandria
Passport Nissan Alexandria

Passport Nissan Alexandria

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Open 9:00 AM-8:00 PM now
150 S Pickett St, Alexandria, VA 22304, USA Get Directions
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ABOUT   Services Excellence Summary

Welcome to Passport Nissan Alexandria, a Passport Auto Group member! We've been serving the Northern Virginia Community for over 25 years. We aim to provide each person who walks into our showroom with the best in sales and service. We have all kinds of Nissans, from the Altima to Titan, Maxima, and Rogue. Maybe you're looking for a used car? We may be able to help. Check our stock of used cars to see what's available. Our certified pre-owned Nissans have been meticulously inspected. Our factory-trained mechanics will make sure that your Nissan runs like new. Our technicians are factory-trained and ASE-certified.

 

SUMMARY   Reviews Summary

Customer reviews of Passport Nissan's sales and service team indicate satisfaction with these core unit. The company has received several positive comments. Several customers have praised Wasi's exceptional service and professionalism. The reason for this is that it is a good for the dealership, with reasonable-priced items. Wasi is acknowledged for giving top-notch customer service. Trust is a core part of long-term relationships. - Clients have also commended Jose Mejia and Muhammed on their excellent services. They said that Muhammed was fantastic. His communication was reliable and it was worth it for the customers. Also, they commented that Muhammed was dead-on. Clients were appreciative of his patient and educational interactions. Clienteles are also grateful for Cristopher Benitez, who went above and beyond in making sure that their time at the dealership was stress-free. Riko has also been praised for his professionalism and honesty. Customers believe Riko's honesty and professionalism stand out. The work procedures are smooth. Clients have reported feeling calm and comfortable during their time at the dealership. Financing is simplified because of the absence of high-pressure sales tactics. Ryan was also part of the positive review. Customers said that the customer service was excellent. They had a positive experience thanks to Ryan's assistance. This meant that customers had a good feeling about being at the work place. Most people have said that the processes were smoother than other dealerships. Also the process was easy, especially at a time when other brands are struggling with low inventories. Customer reviews have also suggested that the quality of services provided at the dealership is subpar. Customers are satisfied with the service because the company has qualified mechanics. Most customers have said that they trust the workers and the mechanical work is quality. The customers’ comments have proven that the company has a better understanding compared to other dealerships. Most people explicitly recommend the business to others. They are grateful for the consideration taken. They cited the business's promptness and efficiency. In other shops, the problem was treated but never went away. However, most customers say the company is better at diagnosing issues quickly and accurately. This has instilled trust in the customers' minds. Garcia believes that the trust relationship will continue with the company. The relationship means that customers will continuously talk positively about the company. For success, the company has to have loyal customers; it thus worked on developing trust. Workers must communicate well with the customers, who share their bad and good journey. In conclusion, many clients are satisfied with Passport Nissan because of the professionalism and excellent service they receive. The encouragement of other clients to Wasi, Jose, and Riko shows that the workers indeed know what they are doing. This has increased the love and trust of the customers.

 

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Pros & Cons

PROS
very helpful (7)
recommend (5)
excellent servic ... (3)
great customer s ... (2)
great experience ... (2)
accommodating (2)
very professiona ... (2)
great service (2)
very friendly (2)
excellent custom ... (2)
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Cons
scratches (1)
dirty (1)
disappointed (1)
very sad (1)
horrible (1)
expensive (1)
disrespectful (1)
not helpful (1)
Passport Nissan Alexandria Reviews: 102. Average Rating: 4.7
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