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Review Keywords Analysis

  1. US
  2. VA
  3. Richmond
AutoZone Auto Parts

AutoZone Auto Parts

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Open  7:00 AM-10:00 PM now
5801 Midlothian Turnpike, Richmond, VA 23225, USA Get Directions
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ABOUT   Services Excellence Summary

AutoZone Auto Parts in Richmond, VA (5801 Midlothian Tpke) stocks the auto parts needed to get you back on the road. You'll find quality auto parts and accessories, along with industry-leading DIY repair reviews to ensure your vehicle, truck, or SUV performs smoothly. Our auto parts shops offer free battery charging and testing in-store, as well as a handy Loan-A Tool(r) program. Fix Finder is an engine light diagnosis tool that comes with an extensive database of ASE-certified mechanics to improve your repair. Go online to shop with AutoZone Rewards and remember you can use your account for this trip to the store. We will deposit $20 into your account after five purchases totaling $20 or more. It's our way of thanking you.

 

SUMMARY   Reviews Summary

The collection of reviews demonstrates that customers in AutoZone mostly had good experiences. Several feedback state that the crew is supportive, professional, and patient, especially when they required a specific part for their vehicle. Reviewers regularly state their satisfaction with the personnel, like Tonia, Sharmain, Brett, and Willie, emphasizing their willingness to go above and beyond to resolve automobile issues—stringing information, guidance, and support to guarantee that clients get precisely what they require. The majority of purchasers stress the necessity of the effort to enhance their driving experience, which aligns with the reviews. Some clients mention that not all of their demands were fulfilled, but they encourage AutoZone to put in a concerted effort to ensure that the situation improves. Communication is critical to these reviews. There is a concise summary of the client's experience and the end result written by store name()." The clients' testimony emphasizes employee support and more excellent customer experience, with several clients pledging to return because of the fantastic service given. Most feedbacks report that AutoZone is an excellent store and that they will return to buy other vehicle parts. Summed up, these reviews make the AutoZone store the optimum choice for automobile needs in the area.

 

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Reputation Change over time
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Pros & Cons

PROS
very helpful (4)
helped me (2)
friendly staff (2)
great customer s ... (2)
good customer se ... (2)
excellent custom ... (2)
very kind (1)
very helpful (1)
super nice (1)
nice staff (1)
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Cons
waste of time (3)
very bad service ... (2)

AutoZone Auto Parts Reviews: 101. Average Rating: 4.2

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