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  1. US
  2. VA
  3. Richmond
Hand and Stone Massage and Facial Spa

Hand and Stone Massage and Facial Spa

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10 N Nansemond St, Richmond, VA 23221, USA Get Directions
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ABOUT   Services Excellence Summary

Hand & Stone Massage and Facial Spa in Richmond, VA offer luxurious spa services. Our spa treatments are more than just a once-in-a-lifetime experience. With memberships, competitive pricing, and promotions, we make it easy to include our spa treatments in your routine. Elevate your session with our premium enhancements to achieve the ultimate in stress relief. Additionally, you may want to consider hair removal. We provide flexible hours to accommodate your schedule, allowing you to receive massage or facial treatments on the days and times that work best for you. We offer Hand & Stone gift cards that make it easier to spoil yourself or a loved one, no appointment necessary.

 

SUMMARY   Reviews Summary

Experiences at Hand & Stone locations consistently yield favorable results. Customers extol their relaxation and revitalization experience, with enhanced skin texture after facials. Service quality is remarkable as shared by numerous individuals. First-timers are often given special offers, while repeat customers lament the customer-centric approach. Staff friendliness is often cited as a factor that stands out at multiple locations. These various characteristics make the customers want to come back month after month. Conversations show that therapists have the necessary skills and professionalism. Deep tissue massages with heat treatment are often preferred by those who need to relieve pain and muscular tension. All reviews point to customer satisfaction with multiple treatments, which is amplified through the members' loyalty. Investing in space and training is evident in both locations. Because of the dedication of these therapists, clients have enjoyed thorough treatments that have led to positive outcomes such as bodily relaxation and healing. The customers do recommend the spa to their peers and will naturally leave rejuvenated and content. One therapist who stood out provided an informative deep tissue massage as an example for today. Customers admitted they would rebook with their therapist because they care about them and know what they're getting. Staff plays a critical role in revitalizing customer loyalty through their personalities and dedication to customers. The spa is thus recommended for a classic spa treatment that will make them amazing at the spa.

 

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Pros & Cons

PROS
great experience ... (4)
great massage (3)
definitely be ba ... (2)
very informative ... (2)
accommodating (2)
friendly and pro ... (2)
very friendly (2)
accommodating (2)
amazing experien ... (2)
excellent servic ... (2)
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Cons
unprofessional (5)
rude (3)
go somewhere els ... (2)
do not use (2)
poor communicati ... (2)
disappointed (2)
felt uncomfortab ... (1)
uncomfortable (1)
worst massage (1)
horrible (1)
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Hand and Stone Massage and Facial Spa Reviews: 104. Average Rating: 3.2

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