Lumos

Say goodbye to NorthState and hello to Lumos. It's not just a name change; it's a whole new way of being for us. We are Lumos, delivering Virginia and North Carolina with 100% Fiber Optic Internet, Total Home Wi-Fi, voice and streaming services. The vision of tomorrow must not be built on yesterday's foundation. Our 100% Fiber Optic network is designed for families and small companies in Afton, Waynesboro, Crozet, Stuarts Draft, Fishersville, Augusta, and all over Virginia. We are a dedicated organization providing local, skilled service that recognizes that the internet must connect the future. We are excited to offer the most advanced services and products available while supporting you through a vast learning environment where learning, growing, and making a positive impact is possible. Critical values at Lumos include innovation, change disruption, servant leaders, and a hope-filled future. We feel empowered to improve the lives of those around us and our clients. Our strong, family-friendly benefits exceed national averages, giving employees and their dependents comprehensive coverage. These benefits are designed to help you stay healthy and safe and achieve work-life harmony.

Lumos Network has received numerous customer reviews raving about its exceptional customer service quality. Countless users have reported quick resolutions when their internet service went down In one case, a significantly fast response time & professional technician willing to answer the customer's all questions and show them how they worked. Their customer service reps are also described as courteous, respectful and often funny. Customers also love their service installation person who is very friendly and quick. Customer reviews also mention the employee reviews over the years, back to 2019. Other statements seem consistent with the idea that some people working at the company like their job and are happier.Lumos Network has received a lot of customer accolades for the excellent customer service quality. A majority of customers prefer simple and timely resolutions to their internet outages. In some cases, their internet was back up and running in less than an hour due to advancement. Lumos' team is made up of professional technicians whose primary goal is to provide exceptional customer service. Another customer had an exceptional time when her question was answered and she knew the exact cause of her wifi outages. The best thing about her technician was that he was polite and ensured that the installation process was very quick. The customer also said the job was easy & promising, and the employee had fun while installing the internet.; one technician who hooked up the internet was not only friendly but also very good & fast. Some of the customers have interacted well with Dan and Keith from Lumos whose attitude is great & experienced in the customer field. Darrel's repair visit to a grumpy customer shows how a technician's politeness can change a customer's disposition, as the repair ultimately went well and the customer was happy & educated. Customers' contracting & job satisfaction continued over the years as they saw the company's goodwill. Posey has been working at Lumos company since 2013 & loves the fact that he makes his customers laugh and will continue working there. Some of the reviews have been made while the company is merging & the companies operating and their job satisfaction don't change despite the advancements in technologyWinvalid. Customers are happy to give positive reviews to Lumos company. Further, the company also provides friendly service as in a case a customer wanted a second location to be installed and his job was done well. Lumos company is the best guest company and was promised as evident in a return visit that was successful & fast. Customers are happy that their billing information remains accurate and that the customer service team is communicative. While some customers encountered difficulties paying, they were reassured and helped. Lumos company employees continue to do a great job. Some of the service providers include Ben who over time have been experienced. Customers are always happy about the equipment & tools they use while working for example one customer saw a new company van installed and was happy. Tyler is a company technician who has exceptional experience according to most of the customers. One customer is quick to note that the way the customer service team communicates is also a plus. Overall most of the customers who have the company's products are happy. Customers' attitudes are changing as companies like Comcast provide unreliable internet. Some customers have had problems with Comcast's monthly fee which was not working. An unreliability entails a poor connection and time is wasted especially when the work is online. Surveys taken by customers indicated that they were happy that the internet service was available and that they could work online peacefully. A customer was asking that other companies emulate Lumos' trend of hiring experienced technicians because he has a good service offered to him. Some customers were betting on more advancement in technology as Lumos continues to grow and expand to ensure the majority of internet customers do not experience outages. It is important to note that companies like Lumos are growing while offering some of the best services in the communication industry. Customers who have experienced different companies have said that they are very efficient while working for them as in some cases more than one place was installed at the same time. Customers are happy that in an analysis of the trend of where technicians often make mistakes due to the inadequate training. One customer was able to establish that the network was conflicted and he was attended to, and since then he has never experienced any problem. entrepreneurial development of the company, company data indicates that customers are happy for example the installation was with a new gate which means that the company is progressing. Therefore, companies like Lumos are better in terms of the service they offer to those who have tried them. Customers are assured that they will get good service even after the merging of different companies. Lumos company has been easily navigated when one knows what equipment would and was to be used. In the first survey, 94% of a larger group of people purchased the products again.