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Review Keywords Analysis

  1. US
  2. WA
  3. Bellevue
Blue Nile
Blue Nile
Blue Nile

Blue Nile

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575 Bellevue Square, Bellevue, WA 98004, USA Get Directions
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ABOUT   Services Excellence Summary

One of America's most popular shopping centers, Bellevue Square, hosts more than 22,000,000 visitors annually. This establishment is more than a mall; it features over 200 stores for shoppers to explore as well as high-end amenities that improve the experience of shopping when you visit. This shopping complex, situated in the heart of downtown Bellevue, is an iconic landmark. The extensive range of stores, from high-end luxury to everyday essentials, includes nearly every cuisine you could want to eat, whether you want a quick, on-the-go meal or a sit-down dinner. There are so many things to do while shopping at Bellevue Square that you'll never feel bored or tired. There's no shortage of entertainment at the mall, and activities include an indoor children's play area and convenient access to Lincoln Square via the skybridge. Even when not shopping we provide great fun for the whole family. In the shopping district of Bellevue, Blue Nile operates a Bellevue Square jeweler store. This store has everything you need to decorate, whether you make an appointment, or drop in and find out what interests you. Our collections of jewelry, including diamonds, pearls, sapphires, precious metals, and other valuable materials, have been chosen with care. The jewelry advisors will help you choose the perfect piece for you, as well as how to clean it and keep it looking brand new. We are experts in making fine jewelry and believe in providing all clients with complimentary services that make shopping easier and more fun. To this end, a personal jeweler can be arranged for you by our online store. Our Bellevue Square location also offers a free engagement ring consultation, which involves trying on rings to find the perfect fit for you, or seeking advice on which pieces would make the perfect gift for a loved one. Finally, customers can schedule service appointments for any jewelry bought from us and have it repaired_free of charge. With our wide selection, you will surely find the perfect item you have been searching for.

 

SUMMARY   Reviews Summary

Reviewers praise Blue Nile's helpfulness, customer service, and the patience/attentiveness of its employees, particularly Olivia and John. Customers laud Olivia for replies involving reducing a ring's measurements, choosing their diamonds, and budgeting. Those who were helped by Olivia nonetheless express gratitude and a feeling of protection after initially having their band size reduced. They added that the customer service team is professionally excellent yet approachable, delineating how they are unimposing in their sales tactics. Marisa also received good feedback thanks to the employees' flexibility and tendency to go the extra mile and their positive company social proof. She recognized a rare match for her band at her local store and also bought a new band after being dissatisfied with the first. Blue Nile receives strong support from my neighborhood since its inventory of jewelry receives many compliments, and its customer service put consumers at ease. Staff were personable and helpful, while the jewelry itself was praised for the inviting ambiance and the company's understanding of customers’ unique requirements. Blue Nile has a great reputation in my network, so much so that Marisa would suggest the store to friends and family. I am very pleased with how personal the customer experience feels because the staff use my name and help me understand the products. I also like the store because their employees do not pressure customers but instead provide information when asked because they understand that it is a significant purchase and not something most people do very often. Blue Nile has strong customer service because of its patient, professional staff who do not pressure customers and answer their questions satisfactorily. The employees at Blue Nile provide solid customer service based on the positive customer experience. Blue Nile is genuine in their friendliness and business practices, making them a model for positive customer service and shopping experiences.

 

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Pros & Cons

PROS
very helpful (4)
helped me (3)
friendly staff (2)
helpful staff (2)
helpful and frie ... (2)
friendly and hel ... (2)
friendly staff (1)
knowledgeable st ... (1)
great customer s ... (1)
nice staff (1)
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Cons
rude (3)
expensive (2)
horrible (1)
disappointed (1)
disappointing (1)
useless (1)
uncomfortable (1)
take my business ... (1)
unprofessional (1)
angry (1)
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Blue Nile Reviews: 83. Average Rating: 3.8
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