Bernie, and his team of certified mechanics, have been providing the highest quality auto repairs in Seattle and Ballard for over thirty years. Not only do we believe this, but our clients do as well. They stick with us year after year and refer us to their friends and family. Additionally, we were named the Best of Ballard Automotive Service in the Ballard News-Tribune. Our Customer Care Program and Golden Rules of Customer Service are unmatched; this is why we are the best. We are also proud of our superior auto repair services. Our Auto Repair Warranty, with a guarantee of 36 months / 36,000 miles, is the best in the region. It would be tough to find a customer care program or Auto Repair Warranty that compares in Seattle or Ballard.
Reviews Summary
Customers love Bernie's Auto Repair due to its courteousness, trustworthiness, and top-notch service. People like that the business is quite busy, and they need to schedule maintenance in advance. Still, they can handle car problems, such as a flat battery, quickly. The team is appreciated by longtime clients who feel the shop is honest and have brought in numerous vehicles for maintenance. This encompasses providing lower-than-expected prices and fixing poorly completed repairs for free. Several people have praised the employees, claiming that the shop is a joy, and they explain the repairs, so customers understand. This is especially true when one is on a tight budget as these clients are also given discounted repairs and flexibility in quoting. Performance is important, and patrons indicate that urgent repairs are completed promptly without any problems. In general, clients like the shop, and they are welcome to say they recommend others. Will's experience was highlighted, as he quickly sorted out a check engine light that only required a reset. He was praised for exceeding customer service expectations without the customer asking. I recommend that my friends come here.
Frequently asked questions
6 questions
What do Bernie's Automotive Services clients say about the work?
Clients frequently praise the team for their honesty, professionalism, and ability to accommodate urgent repairs. Reviewers highlight the friendly staff and the thoroughness of service, with many noting they feel valued and well-informed throughout the process.
Does this business offer emergency repairs in Seattle, and what do reviewers say about their response time?
Yes, Bernie's Automotive Services provides emergency repairs, including battery replacement and tire repair. Reviewers commend their quick response times, noting that they often manage to fit customers in on short notice, even during busy periods.
What services does Bernie's Automotive Services offer?
They offer a range of services including: Oil Changes (Basic, Synthetic, with Full Vehicle Inspection), Brake Services (Pad and Rotor Replacement, Fluid Flush), Diagnostic Services (Check Engine Light Diagnosis, Battery Testing), Emergency Repairs (Battery Replacement, Tire Repair), General Maintenance (Tire Rotation, Air Filter Replacement), Transmission Services (Fluid Change, Filter Replacement), Cooling System Services (Coolant Flush, Radiator Replacement), Suspension Services (Shock Absorber Replacement, Alignment Adjustment), and Exhaust Services (Muffler Replacement, Catalytic Converter Replacement).
What are the hours of operation for Bernie's Automotive Services?
The hours are as follows: Monday: 7:30 AM-5:00 PM, Tuesday: 7:30 AM-5:00 PM, Wednesday: 7:30 AM-5:00 PM, Thursday: 7:30 AM-5:00 PM, Friday: 7:30 AM-5:00 PM, Saturday: Closed, Sunday: Closed.
Does Bernie's Automotive Services provide a warranty on repairs?
Yes, they offer a 36-month / 36,000-mile Auto Repair Warranty, which is a standout feature noted by customers, ensuring peace of mind regarding the quality of their repairs.