Reliable Chau's Auto Repair was launched closer to Seattle's Chinatown the first time in 2002. The Chau's then launched its second facility in Rainier Beach after being in business for 15 years. This new location is double the size of the original site. We are proud of our business model since we offer excellent, efficient, and cost-effective auto repairs at regular costs. We would like to maintain this model. You do not support a C.E.O. when you hire a small business owner like us. You cannot purchase a luxurious car or a vacation home. Your contribution will help a child acquire dance lessons or pay for university fees. We are thankful to our dedicated customers from Chinatown who have allowed us to establish our second location. Our consumers are our stockholders, and we strive hard to keep them pleased. Thanks a lot to all of our customers who have supported small-scale businesses. We anticipate new clients at the Rainier Beach store.
Chau's Auto Repair shop reviews indicate that most customers are satisfied with their auto repair services. This begins with the customer service including the friendly and polite staff members, especially when they interact with a Mr. Chau. Customers widely appreciate the clear communication from staff regarding their cars that are in neck-breaking road troubles from the rear brakes issues to maintenance services like the oil changes and tires alignment. Most car owners received their vehicles on time, a situation that kept them not worrying about their respective breakdowns and saved calm when things get chaotic on the road. There are mixed reactions on pricing on the car parts and labor cost where there is no uniqueness on how the pricing is done—others get surprised when labor costs to their satisfaction whereas others have mixed feelings. However, much of the people can access repair services through insurance it becomes to their advantage as Chau Auto Repair charges are pocket-friendly, unlike their competitors, even without insurance, one can get help. This satisfied customer experiences minimal stress during this time, and the final service remains the best which keeps them coming back. One happy owner who had experience his car being repaired after engaging in a minor accident wrote, "Last December when I was almost knocking early Christmas last year, another vehicle pulled out of his parking on his left push door, causing a huge dent on my beautiful 4-month-old Lexus RX450h hence resolving to google the cheapest auto shop near my location." "The online search showed various auto shops around, but the cost was between $3000 and $4500, and the insurance deductible was just $2500. This forced me to find better options, after talking with the auto repair quotes,' I came across Chau's Auto Repair, which quoted only $1500 to repair the dent, which I felt fair and negotiable, adding I first went and talked to him before leaving my vehicle as usual, expecting to pick after a day and make the visit. Unbelievably, 'I was accorded the best customer service, talk about trust, cost, timeline, of leaving. My car was repaired in less than 48 hours, and when I returned to pick it today, a young black guy who attends customers was updating me on the progress, charge $1500, which was a half-price compared to the insurance claim, providing the clearest service despite the dent not fully repaired since it is what I agreed on, and prolonged no more time. I will come again and refer my friends and family since this is the best shop. Most reviews, especially from customers whose cars were repaired in less time and at a low transportation cost, showed the "quick" and "fair service" were an excellent combination, keeping the customers' needs first treated. The best part of it and why Chau Auto Repair remains a top choice among its current customers is customer service and the quality of service. Most customers have intimated that "Chau's Auto Repair delivery of quality and timely services means that I go to them anytime because I am under obligation to recommend them to a friend," it is the same thing that made it good. Another owner of a Mazda car who enjoyed good service said, 'I thought auto repairs are wicked until I arrived at Chau's Auto Repair and found that my worries are always answered. I was saying it is totally the best shop for auto repair near my return to." The customers were proposing and recommending some modifications and expansion in the services due to the experiences in the shop. "The need to extend their services to include regular customer training and expand the delivery of spare parts because the day they won't have the parts I may need is the only thing they have to change. Before that, they should add one another magnetic-camera for parking because my friend's car was once hit." The following were the areas of improvement which many of the reviewers are proposing, "One thing I think they can improve is instead of showing one part, they have to stock quite enough for their customers." Hem remarked. Another member of the public suggested, "They should ensure that the doorbell in which someone has to ring to alert them they have come instead of waiting for too long." However, when many agree that some changes are ample like Holan who said, "I don't wish anything changes because I was given the best service, I am happy, and so more people should enjoy should too." Everyone proposes their opinion, but overhauling the company should rely on the customers' responses, and that is the obligation that the company has.
