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Review Keywords Analysis

  1. US
  2. WA
  3. Seattle

Design Within Reach

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1918 1st Ave, Seattle, WA 98101, USA Get Directions
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3.7
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ABOUT   Services Excellence Summary

Seattle Studio is located in a renovated building at Pike Place Market, and the neighborhood is constantly alive with people walking around, browsing the many shops, or having a meal at one of its many restaurants. You can see furniture and accessories displayed in creative contexts in the Studio, including the lighting fixture Cloud Light or the Swatch Wall, made up of 300 upholstery tiles. A large collection of sofas and chairs are also available, including the Puf big armchair. Design Within Reach is a store that believes that a home is the key. We create pieces and collect items that can be easily moved from one location to another, and that are designed to last a lifetime. This means beautifully-designed, well-constructed furniture.

 

SUMMARY   Reviews Summary

Customers of Design Within Reach shared positive reviews for the company's presentation, staff and service. More than one client called the showroom attractive and commended the non-pushy employees that let them browse on their own. Multiple users praised the brand for its outstanding customer service, namely the team's ability to carry out product maintenance procedures, delivery, and exchange with care and courtesy. Stephanie, Renée, Eamon, and other design consultants and customer care staff received special mention for their commendable help and responsiveness. This exceptional support sometimes extended beyond the customer's purchase: one visitor was allowed to replace a part of their chair that lacked a replacement guarantee. Many reviews had good things to say about the products they've had for a while, including Herman Miller Aeron chairs and tables, that were both sturdy and functioned correctly. A customer who had an Aeron chair repair within the warranty didn't have anything negative to say about the experience, although one user felt that a desk they got for work and health reasons wasn't the intended solution. They lauded the smooth purchase and return experience, but the chair didn't lessen their health issues. Another remarked that the recommended store consultation is essential to excellent taste: the design consultant helped them assemble a set that later convinced them to make more purchases. Customer experiences with DWR were mostly favorable. The feeling of quality and a well-finished product and the customer's satisfaction with the accompanying service or response to issues such as claims or deliveries are a direct focus of reviews. They tend to applaud these aspects.

 

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Pros & Cons

PROS
recommend (3)
highly recommend ... (2)
helped me (2)
helpful staff (2)
willing to help (1)
excellent custom ... (1)
painless (1)
excellent servic ... (1)
extremely helpfu ... (1)
got the job done ... (1)
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Cons
expensive (2)
disappointed (2)
delayed (2)
poor communicati ... (1)
unfriendly (1)
disappointed (1)
really disappoin ... (1)
too busy (1)
awful (1)
unhelpful (1)
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Design Within Reach Reviews: 53. Average Rating: 3.7

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