During the year 2003, several technology entrepreneurs founded EXP Technical with a focus on creating custom IT solutions for businesses around Puget Sound. The company is located in Seattle and serves over 300 clients. Although EXP Technical works remotely or on-site with clients, it has created long-lasting, exceptional relationships that are grounded in trust and high-quality service. The company's comprehensive client base includes small- and medium-sized companies and the most influential non-profits.
We are a company that provides IT services for people, creating efficient and productive lives for our clients. Our services form a full outsourced IT team or supplement your current staff with custom service plans. Together, we build long-lasting, collaborative relationships based on trust and mutual respect. Our approach is straightforward and transparent. We listen to your needs, and then build and manage the networks and IT solutions to help shape and achieve your long-term and strategic IT objectives in terms of cost, security, and productivity.
Reviews Summary
EXP Technical has been described as top-tier support by many tech end users. These positive reviews describe the company's customer service and tech support as prompt, friendly, and competent. The diversity and depth of the team's technical know-how is often credited for helping the end-users resolve their issues quickly. The firm understands the importance of valuing the client and their ability to stay vulnerable. Customers point out that they are loyal because of the level of continuity of care and support they receive. The company is also praised for its cybersecurity knowledge, professionalism, and comprehensive security services. In conclusion, users often remark on the company's hands-on approach to customer service, which is often attributed to the team's positive attitude and attention to detail.
Frequently asked questions
7 questions
What do EXP Technical clients say about the work?
Clients frequently praise the team's responsiveness and competence, noting their quick issue resolution and strong knowledge base. Many appreciate the personalized attention and the collaborative relationships established, highlighting the team's ability to make clients feel valued and supported.
Does EXP Technical offer IT support in Seattle, and how do clients feel about their response time?
Yes, they provide IT support including Help Desk Support, On-site Support, and Remote IT Support. Reviewers consistently mention their prompt responses and quick resolutions, indicating a high level of customer satisfaction.
Can I get help with cyber security from EXP Technical, and what do customers say about their expertise?
EXP Technical offers cyber security services such as Security Assessments and Virus Protection. Clients have expressed confidence in their expertise, particularly in cyber security, noting that they feel safer with EXP handling their security needs.
What services does EXP Technical provide for cloud solutions?
They offer Cloud Services including Migration to MS SharePoint Implementation and Cloud Storage Solutions. This comprehensive approach helps businesses transition smoothly to cloud environments.
How does EXP Technical support businesses with consulting services?
They provide consulting services such as IT Infrastructure Revamp, Technical Training, and Strategy Development, helping businesses enhance their technical capabilities and adapt to industry changes.
What types of clients does EXP Technical typically work with?
EXP Technical serves a diverse clientele, including small- and medium-sized companies as well as influential non-profits across the Puget Sound area, showcasing their ability to cater to various business needs.