O'Neill Plumbing

O'Neill Plumbing opened in 1917, as the first and only plumbing shop in West Seattle. The founder, James O'Neill, had previously worked from his house for many years before establishing the firm. Good times. Indoor plumbing was growing, as new construction made West Seattle a great place to be a plumber and the first shop was adjacent to Husky Deli. His 1929 entrepreneur brother, Tom O'Neill, became intrigued with the business less successful since 1929. As they stood on the shop's steps, he and Jim spent many days waiting for the phone to ring.Tom and Hope took over the business from their father in 1934. The pair were effective partners and community leaders. When their son Terry took over in 1961, Jim and Tom were able to retire. In 1938, O'Neill grabbed a contract with the city light. Tom couldn't do the work that the electric water heater promotion had created. Staff increased to six employees between 1938 and 1940. Services in high demand were repiping, installing electric water heaters, and removing coils from stoves. World War II cost two more. Terry took an interest in the business in 1953. Tom and Hope retired in 1962 after Terry and Wendy took the company. They loved playing golf, traveling, and living in West Seattle for many happy years. The company has grown every year. From the beginning (small offices to the switchboards) to the current location with 25 great employees, the company's fleet╝truck4521 has increased. Tim O'Neill, the family's fourth generation, joined the business in 1984. As a side-sewer contractor, he helped grow the company's underground utilities business. The company now owns several dump trucks and excavating machines and employs approximately 12 underground pipe fitters and operators. Tim and Stephanie, his wife of ten years, acquired the company in 2013 from Terry and Wendy. They look...

The O'Neill plumbing reviews reflect a positive trend implying the company's great customer service, high professional service quality, and fair, competitive pricing. Several people praised the promptness in responding to queries and the timely presence during the scheduled work periods. For example, a client said that all plumping work was completed on time. The first respondent had a water leak and mentioned Bobby's politeness and efficiency in delivering a solution to the plumbing issue. Other reviews showed the firm's reliability, given in a dismissal letter and praised the efficient onsite evaluation and quotation procedure. A client said that the pricing and comprehensive explanation of the problems by the technician helped to build genuine trust. The quotations were also presented in a fair and competitive, in a detailed and insightful manner for the customer. Client reviews note the company's beneficial pricing and efficient professionalism. Again, when it came to actual repair work, the company's approach to pricing was wonderful. Clients praise the company's dedication to being honest because in some cases, they refused payment for something they did not solve. Others have mentioned that their ability to pay for what is necessary shows a professional's real character. The honest solution quotations ensure that the customer eventually settles even without direct cost estimates, which is a way of guaranteeing that the client will eventually agree with the actual cost of the work. Lastly, reviews showed instances where the company's crew provided advice on other non-related pluming events at a client's request. That goes a long way because the company's skilled personnel advised on other non-related issues. A client noted this when they had a question and after the quotation, advice should be given on other water pipes, and the company obliged showing dedication and professionalism. In another instance, a client shared an experience where Bobby went out of his way talking through several options for the repair and the inherent technical risks involved. That approach made the client feel valued and informed, creating a trustworthy environment for the company. Other clients mentioned that their recommendations involved substitution parts that would eventually solve the plumbing issues. That is a way of coming up with a plan that eventually solves the plumbing problems, leaving the client impressed. The reviews always summed up...The customers feel that consulting O'Neill is the real deal because of the overall professionalism, real-time price reduction, and client-advised...