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  1. US
  2. WA
  3. Seattle
Omnidian
Omnidian
Omnidian
Omnidian

Omnidian

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107 Spring St, Seattle, WA 98104, USA Get Directions
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4.6

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ABOUT   Services Excellence Summary

It's that simple. Performance Assurance is the market leader in a new service category that enables you to protect and accelerate your investments in clean energy. We've made it simple to use, with options tailored for you. Omnidian's solar system experts have received industry awards for their work, and our team monitors your system 24 hours a day. There is no need to open the inverter box, ever. Our pros will call you and get to the bottom of it if any problems do occur. Performance assurance is available for all solar investment types, from single-system to large-scale. Even annual energy production can be guaranteed. Our issue detection and diagnosis technology is an industry leader. Does your system need cleaning, or is the connector corroded? Is it weather, a component failure, or a system problem? Our software algorithms can pinpoint the root cause remotely. Our experts will fix the problem. You can track the energy you produce by generating customized reports, taking into account real-world factors like the weather. Your investment will be tracked, and you'll know exactly how it's performing. Your ROI can be optimized with 24/7 monitoring and remote diagnosis.

 

SUMMARY   Reviews Summary

Reviews for Omnidian are overwhelmingly positive. Reviewers acknowledge how the teams' handlings of any issues have been swift and at times automatic detectation and resolution of panels issues even before the custome person becomes alert went over and above expectations. Omnidian's customer service responsiveness, especially by Michael, has been commendable. His conversion and communication, an open mode of communication throughout the repair and follow-up is optimal, and likely to encourage clients prompting their return. Omnidian's proactive and ESP (Environment-Specific Predictive) monitoring has been positively accepted by reviewers. Systems are constant, secure, and resolutions are undertaken by Omnidian without relying on customer feedback, which is encouraging on the customer and the client as confident repairs will be carried out if there are stakes since the monitoring system ensures professionalism and thoroughness. Suggestions are that the Customer Support teams are responsive and reliable, as seen in the customer's report of quick responses and resolution of issues where operations are seen as smooth and straightened under financial or employees' warranty. We find that there is healthy feedback related to the clients living in the same concept below more like asserting that the dominant issue facing systems is optimal performance. A real case could be a client residing in North Carolina, explaining how the system performance was brought to the customer to review and provide recommendations. It can be seen that Omnidian suggests how the system caught on available space and how increasing panel it may affect the system designs(); hence, it is advisable that the system is better than going solar.

 

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Reputation Change over time

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Pros & Cons

PROS
very responsive (2)
very knowledgeab ... (2)
got the job done ... (2)
recommend (2)
highly recommend ... (2)
great customer s ... (2)
great service (1)
good service (1)
questions were a ... (1)
great service (1)
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Cons
worst company (2)
not recommend (1)
0 stars (1)
awful (1)
horrible (1)
frustrating (1)
Omnidian Reviews: 100. Average Rating: 4.6
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