It's that simple. Performance Assurance is the market leader in a new service category that enables you to protect and accelerate your investments in clean energy. We've made it simple to use, with options tailored for you.
Omnidian's solar system experts have received industry awards for their work, and our team monitors your system 24 hours a day. There is no need to open the inverter box, ever. Our pros will call you and get to the bottom of it if any problems do occur.
Performance assurance is available for all solar investment types, from single-system to large-scale. Even annual energy production can be guaranteed.
Our issue detection and diagnosis technology is an industry leader. Does your system need cleaning, or is the connector corroded? Is it weather, a component failure, or a system problem? Our software algorithms can pinpoint the root cause remotely. Our experts will fix the problem.
You can track the energy you produce by generating customized reports, taking into account real-world factors like the weather. Your investment will be tracked, and you'll know exactly how it's performing. Your ROI can be optimized with 24/7 monitoring and remote diagnosis.
Reviews Summary
Reviews for Omnidian are overwhelmingly positive. Reviewers acknowledge how the teams' handlings of any issues have been swift and at times automatic detectation and resolution of panels issues even before the custome person becomes alert went over and above expectations. Omnidian's customer service responsiveness, especially by Michael, has been commendable. His conversion and communication, an open mode of communication throughout the repair and follow-up is optimal, and likely to encourage clients prompting their return. Omnidian's proactive and ESP (Environment-Specific Predictive) monitoring has been positively accepted by reviewers. Systems are constant, secure, and resolutions are undertaken by Omnidian without relying on customer feedback, which is encouraging on the customer and the client as confident repairs will be carried out if there are stakes since the monitoring system ensures professionalism and thoroughness. Suggestions are that the Customer Support teams are responsive and reliable, as seen in the customer's report of quick responses and resolution of issues where operations are seen as smooth and straightened under financial or employees' warranty. We find that there is healthy feedback related to the clients living in the same concept below more like asserting that the dominant issue facing systems is optimal performance. A real case could be a client residing in North Carolina, explaining how the system performance was brought to the customer to review and provide recommendations. It can be seen that Omnidian suggests how the system caught on available space and how increasing panel it may affect the system designs(); hence, it is advisable that the system is better than going solar.
Frequently asked questions
7 questions
What do Omnidian clients say about the work?
Clients frequently praise the team's responsiveness, professionalism, and thoroughness. Specific staff members, like Michael and Charles, are highlighted for their knowledge and personalized care. Many reviews mention effective problem resolution and proactive communication about system performance.
Does Omnidian offer remote monitoring for solar panels?
Yes, they provide solar panel monitoring services, including remote system monitoring, performance alerts, and system diagnostics. This allows them to detect issues quickly and address them proactively, as noted by satisfied customers.
Can I get help with solar panel installation through Omnidian?
Yes, they offer solar panel installation support, which includes installation coordination, site surveys, and post-installation follow-up to ensure a seamless experience for clients.
How does Omnidian handle warranty services for solar panels?
Omnidian provides comprehensive warranty services, including warranty claim processing, defective parts replacement, and maintenance checks, ensuring that clients' systems remain in optimal condition.
What kind of technical support does Omnidian offer?
They offer technical support that includes troubleshooting assistance, system repair services, and customer inquiry responses, helping clients resolve issues efficiently.
Does Omnidian guarantee performance for solar energy production?
Yes, they guarantee performance assurance for all types of solar investments, including annual energy production, ensuring clients' investments are protected.
itle: Ongoing Solar Panel Failures and Lack of Accountability
I’ve had repeated issues with my solar system and have received little meaningful help from Omnidian. Our panels stopped producing power twice — first in Spring 2024 (Case #582328) and again in July 2025 (Case #00926427) — leaving us to pay both our solar lease payments and full electricity bills. No solar power to date!
Omnidian insists that compensation cannot be expedited and that we must wait for their “rolling performance guarantee.” This policy doesn’t address the immediate financial strain caused by paying for a system that hasn’t worked for months.
We’ve tried every avenue — calling, emailing, even reaching out through the Better Business Bureau and TerraForm SF Echo, the leasing company — but responses have been slow and dismissive. The company’s stance that they’ve “met their obligations” ignores the real hardship this has caused.
All we are asking for is fair compensation and accountability. Solar should help families save, not push them deeper into financial difficult