Friendly staffFair pricingExcellent communicationReasonable quotesPrompt serviceProfessional qualityHelp with insuranceExtra mile serviceKind assistanceHelpful service
About this business
Werner Kozber started the location at 710 Taylor Avenue North, near the Seattle Center and on the South Side of Queen Anne, at Werner's Crash Shop in 1973. The venerable business has been open and running smoothly for all those years. From 1982 to 1992, Werner owned two stores. The first was at Taylor Avenue, and the second was at 2600-15th Avenue West in Queen Anne's West. At the second location, Werner worked with four downtown Seattle car dealerships. This required more space than the Taylor Avenue store to do the needed work. However, in 1992, Werner moved back to the Taylor Avenue location as the downtown car dealerships moved away. Accucraft Collision leased him the 15th West building.
At the original 710 Taylor Avenue North store, Queen Anne, Magnolia, and downtown customers are served. Werner’s Crash Shop has been in existence for 36 years and is thriving. Many insurance companies use computer software and photos to figure out the cost of work. Our company has embraced this kind of technology. The Farmer's Insurance Company’s Referral Program is also different. It extends our reach to our customers who have huge fleets.
Staff Education and Quality Measurement
The employees' education and training guarantee each job's quality. The National Institute of Automotive Service Excellence provides certification programs for all our employees. On the other hand, Werner's Automotive Craftsman Association membership requires adherence to an ethics code that is customer-friendly and ensures its number one priority is safety. This also ensures all customers get an itemized list of all repairs that have to be done on their vehicles.
Reviews Summary
Werner’s Crash Shop emerges as a highly-recommended body shop, courtesy of the favorable reviews. Eric, customer service agent, offers personalized, supportive, and fast assistance. Another customer liked the attention to detail and the fantastic pristine outcomes. The structure and organization are commendable, making it a trusted facility for latest and classic vehicle repairs. Multiple clients report how vital concern over their cars and customers themselves drives the company. Time conservatism is worth noting - they strive to solve the problem promptly without compromising the quality. Free practical alternatives accompanied by factual outcomes come in handy in solving financial issues.977 customers love how appreciated they feel and how the company considers customer convenience. A customer felt valued when he received a courtesy buff on some part of his car - he did not have time for the full service but......
Frequently asked questions
5 questions
What do Werner's Crash Shop clients say about the work?
Clients frequently praise the team's punctuality, quality of repairs, and friendly service. Many highlight the thoroughness of the work, with one reviewer noting their car looked immaculate after repairs. Eric and the staff are often mentioned for their helpfulness and communication throughout the process.
Does Werner's Crash Shop handle insurance claims, and how do customers feel about that service?
Yes, they assist with insurance claims, and customers appreciate this support. Reviewers have noted that the team goes above and beyond, especially in navigating the insurance process, making it easier for them during stressful situations.
What services does Werner's Crash Shop offer?
They provide a range of services including Auto Body Repair (Fender Bender Repair, Door Alignment, Dent Removal), Collision Repair (Front End Damage Repair, Structural Repair, Insurance Claim Assistance), Paint Services (Full Vehicle Respray, Touch-Up Paint, Rust Repair and Prevention), Window and Mirror Repair (Window Replacement, Mirror Installation, Windshield Repair), and Trim and Accessories Repair (Trim Reattachment, Accessory Installation, Custom Trim Work).
What are the operating hours for Werner's Crash Shop?
Their hours are as follows: Monday: 7:30 AM - 5:30 PM, Tuesday: 7:30 AM - 5:30 PM, Wednesday: 7:30 AM - 5:30 PM, Thursday: 7:30 AM - 5:30 PM, Friday: 7:30 AM - 5:30 PM, Saturday: Closed, Sunday: Closed.