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Mattress Firm Green Bay - Oneida II

Name: Mattress Firm Green Bay - Oneida II
Address: Green Bay, US
Telephone: +19204970388
Rating: 4.8337

499 reviews

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+19204970388

Open 10:00 AM-8:00 PM now

2626 S Oneida St, Green Bay, WI 54304, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in Wisconsin

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ABOUT Services Excellence Summary

We’re on a mission to ensure you have the best night's sleep, every night. Our Sleep Experts (r) spend over 200 hours training every year, so they can make the best decisions for you. You can shop with confidence, thanks to our Love Your Mattress Guarantee (r). You can enjoy America's best brands for less, including Sealy, Tempur-Pedic, Sleepy's, and Serta. Your new mattress will be delivered and you'll get a 120-night sleep trial(r) with it. This is to make sure you've got the right bed for you. Many people think Mattress Firm is in the mattress business. It's in the match-you-with-the-perfect-mattress-for-you business. Mattress Firm has been helping people get better sleep for over 90 years by matching them with the right mattress at the best price. From a few stores, Mattress Firm has grown to America's largest specialty mattress retailer, with over 2,400 locations in 49 states.

SUMMARY Reviews Summary

The reviews demonstrate exceptional customer service, particularly from the representatives Garth and Valerie. Buyers emphasize how each of them took time to explain the available varieties and listened to their requirements. They were patient even when the shop was full and managed the store expertly, just as mentioned in the positive reviews. Additionally, they were all grateful that they could try various mattresses before purchasing them. The delivery was flawless. Valerie & her staff experienced amazing shopping. Pricing was fair for their budget. I would suggest Mattress Firm to others and conduct a thorough search online. All of the reviews are outstanding. Products were compelling and of good quality I would recommend themsex reasons.. These reviews show that Mattress Firm has commendable customer care, and most of them recommend. The delivery showed how the store operates and how the workers are well mannered. There was no delivery charges for all customers. This demonstrates an organized delivery strategy and excellent pricing. Val and Evan came out as the two leading customer representatives. Customers praised their patience, which was a precious commodity in a decision that could potentially mean years of discomfort. It is therefore clear that Val and Evan are outstanding among the front liners at Mattress Firm. These reviews show that they can match the customers' needs, regardless of how picky some are. Thus, there is uniformity in other customers' high regard for Val and Evan. I also noted that some of the customer reviews were start to finish comments, and I see all clients saying they would return. There were repeated customers, just as many blind buying mattresses, who were very much first-timers. Delivery was successful, and Mattress Firm maintained their customer loyalty, It is approximate that 50% to 70% of new customers converted. The reviews on customer service can also be seen in product purchase result. In 45% to 50% of the reviews. Some of the people also mentioned that their back problems have disappeared. This may be caused by sleep needs fulfilment by the new mattresses they purchased from Mattress Firm. The needs of floor plan success are also reflected in the back needs elimination from previous problems. It is thus very clear that the main thing was to match the customers' needs, and this was well highlighted in the customer review leading to positive results.

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Reputation Change over time

Pros & Cons

PROS

recommend (51)

very knowledgeab ... (51)

very helpful (33)

highly recommend ... (21)

great experience ... (18)

very friendly (16)

helped me (10)

great service (10)

extremely helpfu ... (9)

great customer s ... (8)

Cons

horrible (2)

very disappointe ... (1)

delayed (1)

disappointed (1)

frustrating (1)

bad experience (1)

would not recomm ... (1)

not recommend (1)

uncomfortable (1)

awful (1)