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Gruno's Diamonds

Name: Gruno's Diamonds
Address: Madison, US
Telephone: +16088291525
Rating: 4.7971

69 reviews

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+16088291525

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7311 W Towne Way, Madison, WI 53719, USA Get Directions

jewelry store Top Jewelry Stores in United States Top Jewelry Stores in Wisconsin

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ABOUT Services Excellence Summary

We are Proud to be a Family Owned Business. Trust Us with Your Jewelry Investment. Our Team is comprised of qualified, well-trained and very knowledgeable gemologists. Our goal is to not only provide excellent customer service but also maintain our commitment to integrity. We sell, repair, and appraise diamonds. Our commitment to customer service, on-going education, and staff training has earned us a stellar reputation. Gruno’s Diamonds is committed to our customers and your jewelry's value.

SUMMARY Reviews Summary

The reviews of Gruno's in Madison are overwhelmingly positive and always compliment the staff. Many mention Susan, Alexandra, Brad, Austin, and Allie, who show great friendliness and knowledge through the sales process. Most reviews noted the service, with words of warmth, helpfulness, and great service repeated by many. High marks also go to the store's excellent pieces and repair services and the staff's policy of not pressuring patrons into buying the same. Many reviewers promise to come back and say that Gruno's is the only Madison jeweler they trust. So, many of the posts call this store a rarity in both the city and the entire United States. The visitor complained about the missing pieces at Gruno's, while Susan and her coworkers supplied it for them. They returned later for a new watch, and the staff's helpfulness in solving a watch repairing issue from a brand they no longer sell impressed them. So, Gruno's earned repeat business from this customer, probably ensuring their success for a long time to come.

John Doe left a 5 star review

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Reputation Change over time

Pros & Cons

PROS

recommend (12)

highly recommend ... (5)

great service (4)

helped me (4)

very knowledgeab ... (4)

feel comfortable ... (2)

very friendly (2)

excellent servic ... (2)

very pleasant (2)

very impressed (2)

Cons

horrible (2)

upset (1)

absolutely nothi ... (1)

Gruno's Diamonds Reviews: 69. Average Rating: 4.8

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