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Review Keywords Analysis

  1. US
  2. WI
  3. Madison
Heights Finance
Heights Finance

Heights Finance

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1613 Thierer Rd, Madison, WI 53704, USA Get Directions
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ABOUT   Services Excellence Summary

Heights Finance in Madison, WI provides personal loans for debt consolidation, auto loans, and unexpected expenses. We accept ex-bankrupts. Apply online or visit our office for approval today. Heights Finance is a financial services company that encompasses a family of powerful brands. Personal installment loans are available through all four brands. The Heights Finance (Covington Credit), Quick Credit (Quick Credit), and Southern Finance brands are all available here. We aim to get you the funds you require when you need them. You may apply online or at any one of the company's 400+ locations. We are sincerely thankful for and devoted to our loyal clients, and we always give our all for them. Our personal experiences have taught us that almost everyone encounters financial challenges at some time. That is something we recognize. We don't judge. We just support you. Respectfully. Empathetically. Smiling and understanding

 

SUMMARY   Reviews Summary

The reviews reveal a significant pattern; borrowers consistently cite the caring and helpful staff, particularly calling out individuals like Rey, Reyna, and Becky. These employees' friendliness and willingness to go the extra mile are reflected in the feedback of customer satisfaction, furthering the customer service-centered culture of this institution. A notable review is from a customer mentioning being a long-term client who has been helped by caring staff, with the last one detailing a situation where a bank error caused them distress, writing, "I felt like they were on my side and that they had my best interest at heart. I genuinely appreciate their hard work and compassion." Becky and Rey exemplify these sentiments, with reviews that establish them as caring and devoted to customers, including those with challenged financial circumstances. The Madison branch, where Becky works, is highly recommended by borrowers due to its friendly staff, efficient service, and willingness to go beyond during difficult situations. The loan officers assist customers in developing a budget and managing their money throughout the many reviews, making the environment feel supportive and guided. In conclusion, the lender stands out for their commitment to customer service, illustrated through individual experiences shared by a diverse group of clients.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (4)
great customer s ... (4)
very friendly (4)
very helpful (3)
helped me (3)
very happy (2)
easy to work wit ... (2)
great place (2)
friendly and hel ... (2)
highly recommend ... (1)
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Cons
horrible (3)
unprofessional (2)
rude (2)
stay away (1)
unhelpful (1)
Heights Finance Reviews: 67. Average Rating: 4.4
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