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  1. US
  2. WI
  3. Madison
Rural Mutual Insurance Company
Rural Mutual Insurance Company
Rural Mutual Insurance Company

Rural Mutual Insurance Company

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1241 John Q Hammons Dr, Madison, WI 53717, USA Get Directions
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ABOUT   Services Excellence Summary

Since 1934, Rural Mutual Insurance has guarded Wisconsin's most precious assets. We are one of America's 50 most reliable property and casualty companies that promise only to Wisconsin farmers, families, and companies. More than 150 agents serve our clients, with over 100 physical offices across the state. Our agents are well versed in the needs of our clients because they live where they serve. They deliver on their promises by providing the best possible coverage for you. They solve problems before they become real problems. Our focus is to operate exclusively in Wisconsin. This means that the premiums paid by Wisconsinites stay local, aiding in making Wisconsin stronger. We've been headquartered in Madison ever since we began. Wisconsin Farm Bureau Federation established us in Madison in 1934 to sell low-cost auto policies to their members. We listened to what our customers wanted and expanded our product range. Farmers got broader farm coverage that included hail, wind, and fire protection. We also included additional security avenues for farmers and their companies. We changed our name to its current status in 1957 to reflect the merger of two companies: Rural Mutual Casualty Insurance Company and Rural Mutual Fire Insurance Company of Wisconsin. In 1965, we started the WIAA/Rural Mutual Sportsmanship Award with the Wisconsin Interscholastic Athletic Association for high and middle schools. This sport helps the company's commitment to the community where it operates, and it is given to the most sportsmanlike school during tournaments.

 

SUMMARY   Reviews Summary

Rural Mutual insurance reviews show satisfaction and willingness to recommend. Excellent customer service and claims resolution are frequent themes, with agents like Leah and Curt demonstrating professionalism and understanding. Longtime customer also appreciate the mutual company values, in addition multiple savings and convenience experienced.ilocatedinWisconsinit. Easeof interaction with the customer and satisfactioniscommon across multiple customer surveys help distinguishuurbanmutual over Afarmerm'scompartments.valuess,as well.LOCAL,cross-customerinteractionandnfre ely.d Most reviews are positive, with some mentioning significant claimslikeastomersayingthis: "Rural Mutual is really the best insurance company; we were supposed to go under, but they helped us all the way." someone else"said our house was ruined and they helped us get it fixed. Rural Mutual also is appreciated for the caring and quick response to a customer emergency need. Numerouslong-termU.S.statesuccessesinhelping overwhelming customers include they're great! said, "Thank the Lord that my daughter had RURALMUTUAL at a time like this. Will continue to be grateful and share this with whomever we meet or hear having customers.instrumental workers like Abby and Kristen are memorable in delivering the best customer service and advocacy.//}} Most claims experience two references from 2016 include one customer saying, "They saved us 2k from our mitigation job! We are grateful." another then added, "Yes, indeed, claims payment was essential, but the understanding office staff like Becky and Cheryl made everything easy."" Information customer experience from audio reviews is tangible. Riverside customers and associates note that the claims process was straightforward and swift; the company gave them a place to stay until restoration roomed" Rural Mutual. In our extensive experience, this is the best service company.

 

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highly recommend ... (2)
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expensive (1)
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Rural Mutual Insurance Company Reviews: 35. Average Rating: 3.9

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John Doe left a 5 star review
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