Reliable TQ Diamonds - Celebrating 35 Years! TQ Diamonds is a Madison-based company specializing in custom jewelry, engagement rings and wedding bands. We are exclusive agents for bridal jewelry brands, including Tacori, Verragio, A JAFFE, Gabriel & Co., Henri Daussi, Steven Kretchmer Tension Setting, and Christian Bauer Wedding Rings. We have three Graduate Gemologists available for free on-site evaluations. You can take advantage of a full-service repair shop and a Free cleaning/inspection. We have a broad selection of GIA Certified Diamonds as well as Lab Created Diamonds.
TQ Diamonds has earned numerous positive reviews that highlight the amazing customer service provided by the company's staff members, and the business's vast selection of jewelry. Alisa, Mike, Jess, and Kelsey received specific commendations for their willingness to collaborate with clients to create a customized experience. The clients singled out the staff for their patience, support, and overall excellent communication as they aim to discover the perfect jewelry within the client's specific budget. The company's online and phone presence further improved the customer response time, with some experiencing prompt communication at all hours. Alika and Mark's flexibility and willingness to collaborate on a budget customized for the client. Their friendliness and the exclusion of upselling from their customer experience have also received some commendation, demonstrating that TQ employees undergo regular training to improve their customer service abilities. The store's return and sizing policies were crystal clear and reasonable, allowing some customers to feel well taken care of and very likely to return for future jewelry shopping or maintenance. TQ Diamonds' customer reviews show an overwhelming response in support of their customer-first approach and jewelry experience, with many clients endorsing the company and its services.
