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  1. US
  2. WI
  3. Milwaukee
REI

REI

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13100 W Capitol Dr, Brookfield, WI 53005, USA Get Directions
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ABOUT   Services Excellence Summary

REI believes the outdoors is where you should spend your time. We aim to inspire a lifelong passion for nature and sport. We’re REI. Since 1938, a life outside has been ours. We will only offer the best equipment and clothing. Share your adventures with friends or family. Tell inspiring stories. REI isn’t really ours. They are investing in conservation through their products. We are inclusive, whether you are just starting, a seasoned pro, or an elite athlete. Our Santa Monica Bike Shop offers a variety of services to keep your bicycle on the road and trail all year long, located one block from Third Street Promenade in Santa Monica, California. Stop by and we’ll get you ready for your next adventure. Our ski and snowboard services will have you ready to hit the slopes. Our service will get you ready for your next adventure.

 

SUMMARY   Reviews Summary

Visitors' feedback describes the store in a positive light, driven by the extensive outdoor equipment selection and customer service. Comments on staff assistance, politeness, and product knowledge from many shoppers confirm the previous comments. Many clients are enthusiastic about the REI return policy, claiming it is unmatched. The feedback also reveals many customer interactions with the bike repair shop and various employees. The visitors appreciated how the two new pedals, wheels, and the tubeless set up were installed for them when they were too preoccupied with a boarding emergency. Positive consumer feedback on the store's insect-carcass policy suggests that consumers like insects. Supportive reviews suggest that buyers are willing to surprise and happen to visit. This information will also enable REI to upsell or cross-sell even more successfully. Other data include five-star ratings for the store's cleanliness and market fill. Customers appear to recognize the store's organization and ease of navigation. One post also mentions the Brookfield site's convenience, suggesting that most customers prefer the store for good reasons. The bathroom is also clean and well maintained. The review is composed by a helpful customer who describes how and what actions a person should take when visiting the location for the first time. The store is put in order and easy to navigate, promoting a good shopping experience. As a result, the visitor can navigate the store easily and find what they are looking for without any problems, which is fantastic. The reviewer was also pleased with the great service they received from the staff. The shop staff is is problematic and eager to assist with all issues. Overall, the store is a good place to visit, filled with eager customers and is worth a visit.

 

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Reputation Change over time
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Pros & Cons

PROS
helpful staff (7)
very helpful (6)
great place (4)
super helpful (4)
extremely helpfu ... (3)
friendly staff (3)
very knowledgeab ... (3)
helpful and frie ... (3)
great experience ... (2)
good selection (2)
Load more
Cons
very frustrating ... (2)
frustrating (2)
disappointed (1)
so disappointed (1)

REI Reviews: 103. Average Rating: 4.5

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