REI believes the outdoors is where you should spend your time. We aim to inspire a lifelong passion for nature and sport. We’re REI. Since 1938, a life outside has been ours. We will only offer the best equipment and clothing. Share your adventures with friends or family. Tell inspiring stories. REI isn’t really ours. They are investing in conservation through their products. We are inclusive, whether you are just starting, a seasoned pro, or an elite athlete. Our Santa Monica Bike Shop offers a variety of services to keep your bicycle on the road and trail all year long, located one block from Third Street Promenade in Santa Monica, California. Stop by and we’ll get you ready for your next adventure. Our ski and snowboard services will have you ready to hit the slopes. Our service will get you ready for your next adventure.
Reviews Summary
Visitors' feedback describes the store in a positive light, driven by the extensive outdoor equipment selection and customer service. Comments on staff assistance, politeness, and product knowledge from many shoppers confirm the previous comments. Many clients are enthusiastic about the REI return policy, claiming it is unmatched. The feedback also reveals many customer interactions with the bike repair shop and various employees. The visitors appreciated how the two new pedals, wheels, and the tubeless set up were installed for them when they were too preoccupied with a boarding emergency. Positive consumer feedback on the store's insect-carcass policy suggests that consumers like insects. Supportive reviews suggest that buyers are willing to surprise and happen to visit. This information will also enable REI to upsell or cross-sell even more successfully. Other data include five-star ratings for the store's cleanliness and market fill. Customers appear to recognize the store's organization and ease of navigation. One post also mentions the Brookfield site's convenience, suggesting that most customers prefer the store for good reasons. The bathroom is also clean and well maintained.
The review is composed by a helpful customer who describes how and what actions a person should take when visiting the location for the first time. The store is put in order and easy to navigate, promoting a good shopping experience. As a result, the visitor can navigate the store easily and find what they are looking for without any problems, which is fantastic. The reviewer was also pleased with the great service they received from the staff. The shop staff is is problematic and eager to assist with all issues. Overall, the store is a good place to visit, filled with eager customers and is worth a visit.
Frequently asked questions
7 questions
What do REI clients say about the work?
Customers frequently praise the friendly and knowledgeable staff, mentioning their helpfulness in selecting gear and providing advice. Reviewers also highlight the store's cleanliness and well-stocked inventory, making it a preferred destination for outdoor enthusiasts.
Does REI offer bike repair services in Milwaukee, and what do customers think of them?
Yes, REI provides bike repair services, including maintenance and repairs. Customers have reported excellent experiences with the bike shop, noting the staff's friendliness and efficiency in handling repairs, even on busy days.
What hours is REI open for shopping?
REI is open Monday: 10:00 AM - 8:00 PM, Tuesday: 10:00 AM - 8:00 PM, Wednesday: 10:00 AM - 8:00 PM, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 8:00 PM, Saturday: 9:00 AM - 8:00 PM, and Sunday: 10:00 AM - 6:00 PM.
Can I find camping equipment at REI, and what types do they offer?
REI offers a wide range of camping equipment, including tents, sleeping bags, and camping stoves. Their selection aims to cater to both beginners and experienced outdoor enthusiasts, ensuring quality gear for all camping needs.
How knowledgeable is the staff at REI?
Reviewers consistently mention the staff's expertise and helpfulness, with many noting that employees provide insightful recommendations tailored to individual needs, enhancing the overall shopping experience.
What types of outdoor clothing can I find at REI?
REI carries a variety of outdoor clothing, including jackets, pants, and base layers. Their selection is designed to meet the needs of outdoor enthusiasts, ensuring comfort and performance in various conditions.