Legal Aid Queensland Head Office

Legal Aid Queensland Head Office Customer feedback summary: 1. On hold for a hour to be hung up on, bit hopeless. Communication is shit, I have to chase them up to make sure they doing there job, last one got left for 6 weeks before starting. “sorry” isn’t helping me see my kid. Called up to ask how it’s going to get abused by Joann and told to call cps not them. Very unprofessional. And this is what people tax gets spent on ridiculous!!2. Edit: the rude responder will be dealt with as per the follow up email to my complaint. Good to know this is a company that takes complaints seriously. PREVIOUS: Call window was 12 to 4. Call was 8 minutes and 2 seconds, at 15:25. It felt extremely rude and rushed. Frankly. "I would appreciate not being talked to condescendingly" is what I said, because whomever was calling me was extremely condescending. I didn't catch a name, but the responder basically said "well then you can hang up and get someone else if you don't like it." Heaven forbid an abuse victim asks to not be talked to condescendingly.3. Edit: the rude responder will be dealt with as per the follow up email to my complaint. Good to know this is a company that takes complaints seriously. PREVIOUS: Call window was 12 to 4. Call was 8 minutes and 2 seconds, at 15:25. It felt extremely rude and rushed. Frankly. "I would appreciate not being talked to condescendingly" is what I said, because whomever was calling me was extremely condescending. I didn't catch a name, but the responder basically said "well then you can hang up and get someone else if you don't like it." Heaven forbid an abuse victim asks to not be talked to condescendingly.4. Typical useless government body. Firstly, they appoint a person who you can’t understand properly in the phone, ask a lot of invasive questions, then tell you that they can’t help you because of every excuse under the sun. I wish I was destitute and on the dole, I would get the best of the best more than likely. I hope karma comes back to you people5. Typical useless government body. Firstly, they appoint a person who you can’t understand properly in the phone, ask a lot of invasive questions, then tell you that they can’t help you because of every excuse under the sun. I wish I was destitute and on the dole, I would get the best of the best more than likely. I hope karma comes back to you people6. I have never been in trouble before but when I need help LAQ refuses to help because they say I won't win.. I think it's time for an investigation into LAQ7. They Just don't care and they pretend to provide a service but provide nothing but extreme wait times and ridiculous expectations. They are not keen or willing to help.8. They Just don't care and they pretend to provide a service but provide nothing but extreme wait times and ridiculous expectations. They are not keen or willing to help.9. I really happy with service10. Legal Aid will abuse and demean you if you are Male. They do not provide Men with proper service and they descriminate against Men. They will not provide help for disabled people and actively make it hard. I can not type or write and had someone do this for me. So Legal pit me on a Phone ban so I can only type or write to them and they purposely did this once they k new I was disabled instead of providing me help to make it easier. Legal Aid decided to join in the torture and make it worse.11. Legal Aid will abuse and demean you if you are Male. They do not provide Men with proper service and they descriminate against Men. They will not provide help for disabled people and actively make it hard. I can not type or write and had someone do this for me. So Legal pit me on a Phone ban so I can only type or write to them and they purposely did this once they k new I was disabled instead of providing me help to make it easier. Legal Aid decided to join in the torture and make it worse.12. I’m not quite sure where to begin with my experience with Legal Aid Queensland. I first applied for a grant of aid in October 2024, and it took several months for my application to even be assessed. Throughout the last year, I’ve continued to provide further information and evidence as requested, yet each time I’ve sought a review of their decision, I’ve been told to wait several more weeks. It’s now October 2025, and after multiple reviews, I’m still without the support...