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Cabela's Calgary

Cabela's Calgary

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851 64 Ave NE, Calgary, AB T2E 3B8, Canada Get Directions
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ABOUT   Services Excellence Summary

Thousands of products, including hunting, fishing and camping gear, hiking and boating accessories, outdoor clothing, and outdoor-themed gifts. World-renowned brand, quality products, and value. Legendary customer service. Cabela's Calgary acquired S.I.R. Sports Store in 2007 as a platform for expansion into the Canadian market. S.I.R. Cabela's CEO Tommy Millner stated, "We are a business with a loyal and growing client base here in Canada." Cabela's Call Centre, Online, and Retail Divisions make it one of Canada's leading retailers. Cabela's Canada has assembled a team of Canadian market professionals to meet its customers' needs. We still try to tweak our product range to accommodate the needs of Canadians and their more specific needs. For example, our full range of trapping and extreme cold-weather footwear and clothing products (lets say "Canada-Ready"). Cabela's Canada has different relationships with suppliers worldwide, which allows us to negotiate agreements, products, and prices that benefit Canadians. Our Canadian company is smaller, but we have the backing of our parent company in the US, so we are more flexible, and we can spend money on new technologies, trends, and business opportunities as they come along. As Canada's Foremost Outdoor Outfitter, we balance every decision against the need to maintain customer service quality.

 

SUMMARY   Reviews Summary

The store gets many outstanding reviews for its customer service. Many reviews appreciate the customer care that JP, Ken, and Chris give to clients and how they do more than what is required to assist. These employees offer valuable insights about the products they sell and often make customers' days brighter with their warm smiles and polite behavior. Many customers have noted how the staff exhibit a camaraderie and helpfulness that make it easy to shop and ask questions. Most clients express satisfaction with the advice and customer service they encounter, providing evidence that the employees take pride in their work. This kind of customer care and the evident teamwork among the staff make it more enjoyable for shoppers, who also get good discounts. Their recommendation is that any customer who enjoys fishing or hunting should visit this store. Shop customers are also assured of getting good customer service from employees who are familiar with goods and services. Satisfied customers would also share with their friends wherever they go. Numerous customers have capitalized on this support to shop at the establishment. This proves that the store's customer service is exceptional and helps sustain the establishment's profit. Many customers never have a problem when they visit as employees are always eager to assist.

 

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Pros & Cons

PROS
friendly staff (11)
great place (10)
helped me (10)
very helpful (8)
super helpful (7)
recommend (7)
helpful staff (7)
knowledgeable st ... (6)
great customer s ... (5)
great selection (5)
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Cons
rude (2)
disappointed (2)
pricey (1)
unhelpful (1)
useless (1)
poor customer se ... (1)
very poor custom ... (1)
not worth (1)
very negative ex ... (1)
dirty (1)
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Cabela's Calgary Reviews: 499. Average Rating: 4.4

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John Doe left a 5 star review
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